Data Entry Customer Service

Josephine Fernández Garza

210-***-**** *********@*****.***

**** *. ******* ******, ***. 2005, San Antonio, TX 78210

Professional Summary

Currently retired and seeking a flexible remote position where she can utilize her skills in customer service and problem solving. She has excelled in remote work by enhancing customer satisfaction and empathetic support through calling customers. Leveraging strong interpersonal skills, Spanish language translation as needed, and proficiency in Microsoft Office, She consistently delivers high quality service.

Skills

Fluent in English and Spanish

Call Management and Documentation

Customer Service Skills

Professional Phone Demeanor

Problem Solving

Strong Interpersonal Skills

Data Entry

Calm and Professional Under Pressure

Remote Office Availability

Microsoft Office Proficient

Work History

Customer Service Representative 08/2023-Current

Allcat Claims Service, San Antonio, TX

Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.

Responded proactively and positively to rapid change.

Enhanced customer satisfaction by addressing complex inquiries in both English/Spanish languages as needed.

Communicated with management as necessary to resolve issues for customers.

Food Delivery Driver 04/2018-12/2022

Favor Delivery, San Antonio, TX

Maintained a high level of professionalism throughout interactions with both staff from place of delivery and customers.

Verified orders prior to completing deliveries to avoid customer complaints and increase customer loyalty and satisfaction ratings.

Utilized GPS systems effectively for accurate routing and delivery time estimates.

Other Professional History

NATIONAL LATINO CHILDREN’S INSTITUTE (NLCI), Executive Director, San Antonio, TX

YOUTH ADVOCATES, INC., Co-Executive Director, Houston, TX

ACADEMY FOR EDUCATIONAL DEVELOPMENT, Senior Program Officer, Washington, DC

HOUSTON INDEPENDENT SCHOOL DISTRICT, Alternative Middle School Bilingual Counselor Houston, TX

NATIONAL FFA ORGANIZATION, Director for Project PALS, National FFA Mentoring Program, Alexandria, VA

INTERCULTURAL DEVELOPMENT RESEARCH ASSOCIATION, Educational Specialist; San Antonio, TX

EDGEWOOD INDEPENDENT SCHOOL DISTRICT, Counselor and Bilingual Kindergarten Teacher, San Antonio, TX

Education

University of Texas at San Antonio – Master of Arts in Counseling Psychology; Bachelor of Arts in Elementary Education

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