General Manager Customer Service

David Buxton

**** ******* **, ******** **** OK **162 405-***-**** *********@*****.***

Experience

GENERAL MANAGER STAPLES OCTOBER 2016 – JUNE 2024 SILVER SPRING, MD

· Recruit, hire, train, and coach over 30 staff members on customer service skills, product knowledge, sales, and health & safety standards.

· Led district in staff retainment by focusing on employee development, active performance management and creating a fun work environment.

· Won President’s club trophy which was awarded to GM’s of top 1% of stores in company based on various performance metrics tracked throughout the year.

· Grew customer base by utilizing salesforce and company generated reports to identify lapsed customers and anniversary sales to maximize year over year sales increases GENERAL MANAGER THE SPORTS AUTHORITY JUNE 2009 – AUGUST 2016 LAUREL, MD

· Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions.

· Led several different locations and developed a reputation as a turnaround specialist that excelled at staff development and innovative merchandising decisions.

· Received Gold coin award for Loss prevention by drastically improving shrink target percentage and improving internal audit scores.

DEPARTMENT MANAGER CITY SPORTS 2004 – 2009 Washington, DC and Boston, MA Education

GRADUATE STUDIES AUGUST 2004-2005 KENNEDY SCHOOL OF GOV’T HARVARD UNIVERSITY

BACHELOR OF SCIENCE IN STANDARD MATHEMATICS DECEMBER 2003 UNIVERSITY OF OKLAHOMA, NORMAN, OK

MECHANICAL ENGINEERING STUDENT 1998-2000 MISSOURI INSTITUTE OF SCIENCE AND TECHNOLOGY, ROLLA, MO

Activities and Interests

Golfing, hiking, biking and spending time with family and friends

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