Customer Service Forklift Operator

CHASE COPE

Lubbock, TX *****

817-***-**** - ***********@*****.***

PROFESSIONAL SUMMARY

Dynamic and results-oriented professional with extensive experience in warehouse operations and customer service, notably at Deran Gear. Excelled in forklift operation and team leadership, enhancing warehouse efficiency and fostering a positive work environment. Demonstrated strong work ethic and adaptability, achieving significant improvements in shipping accuracy and productivity. SKILLS

• Forklift Operation

• Warehouse Organization

• Truck loading and unloading

• Shipping and receiving

• Customer Service

• Lawn Care

• Using hand tools

• Flexible and Adaptable

• Heavy Lifting

• Strong Work Ethic

WORK HISTORY

06/2023 to Current Warehouse Forklift Operator

Deran Gear – Lubbock, TX

• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

• Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.

• Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes. Machine operater/Press/Building Gear Drives

03/2020 to 03/2023 Delivery Driver

Chick Fil a Abilene Tx – Abilene, TX

• Delivered food to customer doorsteps and business offices.

• Maintained upbeat, positive attitude in busy, customer-focused environment.

• Completed on-time deliveries by choosing best and most efficient routes.

• Improved customer satisfaction by ensuring timely and accurate deliveries of products.

• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

01/2017 to 01/2020 Team Leader

Sonic Drive in Abilene Tx – Abilene, TX

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

• Managed conflict resolution among team members, fostering a positive and collaborative work environment.

• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

08/2015 to 08/2016 Order Builder

Coca Cola Refreshments – Abilene, TX

• Contributed to loss prevention efforts by identifying potential security risks in the warehouse environment and addressing them accordingly.

• Increased order accuracy by carefully selecting and packing items according to customer specifications.

• Collaborated with team members to achieve daily targets, improving overall productivity in the warehouse.

• Supported supply chain efficiency by working closely with procurement teams on inventory forecasting and replenishment needs.

02/2014 to 07/2015 Crew Member

Osmose Utility Services – Center, TX

• Achieved smooth transitions between project phases by efficiently assembling necessary materials before job commencement.

• Prevented potential hazards or delays through proactive identification of site challenges or conflicts.

• Provided exceptional customer service to clients throughout the entire construction process, upholding company reputation and fostering repeat business opportunities.

• Assisted in training new crew members, ensuring proper understanding of company policies and procedures.

09/2013 to 01/2014 Cook

Whatabuger – Fort Worth, TX

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.

• Prepared meals efficiently under time constraints for timely service during peak hours.

• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

02/2013 to 08/2013 Cashier

Mcdonalds Texas – Fort Worth, TX

• Greeted customers entering store and responded promptly to customer needs.

• Welcomed customers and helped determine their needs.

• Worked flexible schedule and extra shifts to meet business needs.

• Operated cash register for cash, and credit card transactions with excellent accuracy levels.

01/2012 to 01/2013 Warehouse Worker

Texas Heat Treating – Fort Worth, TX

• Loaded, unloaded, and moved material to and from storage and production areas.

• Consistently lifted materials weighing as much as 80 pounds.

• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

• Reduced order processing times with streamlined picking, packing, and shipping procedures.

EDUCATION

07/2021 GED

Alta Vista - Abilene, TX

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