Information Technology Project Management
Resume:
Kevin Wolfe
Director, Information Technology
Benicia, CA 94510 650-***-****
IT Director and Strategic Leader with 30+ Years of Expertise
Accomplished IT professional with extensive experience in strategic IT planning, team leadership, and project management. Successfully managed a $4.7M IT budget, leading transformative infrastructure upgrades, enabling seamless remote operations for 330+ users across 30 states, and achieving significant cost savings. Expert in enterprise information systems, cybersecurity, risk management, and IT policy compliance. Proven record of building and mentoring high-performing teams, achieving zero turnover, and ensuring 100% promotion rates. Adept at vendor management, implementing cutting-edge technologies, and driving operational efficiencies, including a 30% productivity boost through IT system modernization
Core Skills
Strategic IT Planning, Team Leadership, Project Management, IT Budget Management Enterprise Information Systems, IT Service Management, Vendor Management, Security Management, Risk Management, Helpdesk Management, Oversee Daily IT Operations, IT Policy Creation and Implementation Administrative Direction, Computer Operations, Business Objectives, Operating Systems
Technology
0365, Azure, VMWare, Design, plan and implement Network/Infrastructure (Routers, Switches, IOS, Security), Line implementation and management (DIA, PtP, SIP), VOiP, A/V systems (Polycom, Avaya, Cisco), Teams, Zoom, Webex, Full Security stack from endpoint to SOC, Citrix, VPN
Work Experience
Director, Information Technology Jan 2014 - Present
Seiler LLP Redwood City
Career Achievements to Date
●Oversee $4.7 million annual IT budget a 390% increase over 10-year period.
●Successfully moved all employees to remote working at the start of the pandemic during firm's busiest tax season.
●Launched new infrastructure during firm expansion from four office locations in California to 330 remote workers located in 30 states.
●Implemented strategic planning and execution of cross-functional initiatives, leading to improved operational efficiency.
●Managed the transition and training for New Technology rollouts to staff, ensuring smooth adoption and minimal disruption.
●Managed a team to deliver Quality Service for all IT-related issues, resulting in increased client satisfaction.
Strategic Management
●Develop IT innovative strategic plans that increase system uptime by creating redundancies on all systems, resulting in minimal downtime.
●Create and evaluate firm's cybersecurity incident response, disaster recovery plans and business continuance plans.
●Oversee $5 million cybersecurity insurance policy and handle risk assessment requests from clients and other external stakeholders.
●Applied expertise in IT systems to maintain accurate records, ensuring regulatory compliance and data protection.
●Oversaw the auditing and compliance of IT Security Policies, to ensure compliance and alignment with industry standards and regulatory requirements.
Project Management
●Manage multiple projects a year to keep the firm GDPR and CCPA compliant while ensuring technology is up to date and forward-thinking in accounting industry.
●Opened new offices in the Bay Area and across the U.S.
●Manage vendor selection and management processes.
●Spearheaded a project to improve efficiency by revamping outdated IT systems, leading to a 30% increase in productivity.
Leadership
●Grew IT team from two to 10 people with zero turnover and 100% promotion rate.
●Communicate with non-tech stakeholders through quarterly reports to Management Committee and monthly department head meetings.
●Meet with all departments and collaborated to ensure technology was working correctly for them along with the growth of technology for each department.
●Developed and implemented effective Helpdesk policies and procedures to improve resolution time and customer satisfaction, Led team in maintaining high service quality, resulting in increased customer satisfaction and retention.
Hands On Work
●Tier 3-4 support for all trouble issues.
●Rebuilt network to new servers, virtualization and SAN implementation for storage.
●Built in redundancies on servers, SAN and internet circuit lines.
●Built Citrix environment to help with remote work force and after-hours work.
●Installed multiple layers of Security, from Firewalls, Network, and endpoints.
●Implemented and Managed multiple platforms for conference rooms across multiple offices. Went from PolyCom to Avaya to Cisco rooms.
●Upgraded phone system to Avaya VOIP phone system.
●Managed and evaluated all internet providers and services.
●Moved OnPrem Exchange to O365 exchange and moved Active Directory to Azure and AWS.
IT Manager Jan 2004 - Dec 2014
Systems Integration Solutions Walnut Creek
●Systems Integration Solution, Walnut Creek
●Managed, mentored, and trained three-person IT team responsible for supporting 60 users working remotely across six states.
●Reduced company downtime by implementing new servers, upgraded software and patch management system which improved uptime to 99%
●Decreased company's support contracts by 50% via server environment consolidation from single-process to virtual network
Structured Cabling, Troubleshooting
Education:
California State Polytechnic University June 1992
Bachelor of Science Business Administration and Computer Information Systems
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