Front Desk Client Relations
Resume:
Michelle Flores
Elmhurst, NY *****
********@*****.***
Professional Summary
A warm and approachable leader with a proven track record in hospitality and event coordination. Skilled at conflict resolution, team building, and multitasking in fast-paced environments. Strong experience in staff management, client relations, and operational efficiency. A highly effective problem solver who ensures smooth operations and contributes to long-term business success.
Work Experience
Event Manager
Mad M.J. Designs – 2023-Present
• Lead event planning and execution for clients, ensuring attention to detail and delivering exceptional customer experiences.
• Coordinate with vendors, suppliers, and staff to ensure smooth event operations.
• Oversee budgeting, timelines, and logistics for various types of events.
• Manage client relationships, providing solutions that meet client needs and objectives. Restaurant Manager
Long John Silver’s Restaurant – 2022-2023
• Monitored inventory levels and ensured adequate supplies for optimal restaurant operation.
• Assisted in staff scheduling, ensuring peak times were properly staffed while controlling labor costs.
• Collaborated with kitchen and bar teams to maintain high-quality standards.
• Handled opening and closing duties, including cash management and sales reporting.
• Trained new employees on customer service, safety, and restaurant standards. Sales Coordinator
Comfort Suites Hotel / Holiday Inn Express – 2020 to 2022
• Coordinated client bookings and collaborated with the Director of Sales to manage hotel occupancy.
• Handled financial reports, guest billing, and final payments.
• Served as the primary point of contact for client relations and booking management.
• Worked on marketing campaigns to boost guest bookings and handled guest complaints. Front Desk Supervisor
Comfort Suites Hotel – Orlando, FL – 2019 to 2020
• Supervised front desk staff, providing training and performance improvements.
• Managed guest services, ensuring a seamless experience from check-in to check-out.
• Assisted with staff assessments and conflict resolution.
• Maintained inventory and business supplies.
Front Desk Agent
Comfort Suites Hotel – Orlando, FL – 2017 to 2019
• Assisted with daily bookings, check-ins, and guest relations.
• Handled guest complaints, ensuring their issues were resolved promptly. Executive Housekeeping
Comfort Suites Hotel – Orlando, FL – 2015 to 2017
• Managed housekeeping operations, coordinating with various departments to maintain cleanliness and guest satisfaction.
• Monitored linen inventory and supply management, ensuring accuracy and efficiency. Education
Bachelor’s Degree in Hospitality Management
Monroe University
Skills
• Event Management
• Staff Training & Leadership
• Client Relations
• Conflict Resolution
• Inventory & Budget Management
• Microsoft Office (Outlook, Excel)
• Opera System Knowledge
• Adobe Acrobat
• Accounts Receivable/Payable
• Payroll Management
• Cash Handling
• Quality Assurance
• Human Resources
• Sales & Marketing
• Social Media & Email Management
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