Customer Service Office Manager
Resume:
Laticia Martinez
Beaverton, OR 97006
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Skills
In a position where I'd like to apply my abilities in a company I can grow with, seeking a responsible and challenging opportunity with a company that can benefit from my skills and allow me the opportunity for career growth. Hard working, Fast learner, Self motivated, Strive for success, Great communication skills, Leadership / Team management, Team player, Great at multitasking, Open-minded, Experienced with, LP, five9, MS, Excel, Power point, Jazzhr, QuickBooks, Outlook, Forklift, RF scanner.
Experience
Oct 2020 - Sep 2024
Comfort Climate Heating and Air Conditioning, Hillsboro OR - Office HR assistant
● Answered phone calls.
● Scheduled meetings.
● Filing Documents.
● Maintaining office supplies.
● Coordinating travel arrangements.
● Performing general tasks to ensure a smooth operation for all employees. Apr 2016 - Aug 2020
DaBella, Hillsboro OR - HR Recruiter, Associate trainer, AR specialist, Accounting assistant, Office manager, Marketing assistant, Data entry, Confirmation supervisor, Telemarketer. ( I worked my way up in this company and always strived for more/ Gave me the opportunity to grow in so many ways/ covid hit and had to part ways.)
● Paid bills, made sure we met deadlines.
● Handled invoices from vendors.
● Trained all marketing team ( trained managers for their teams/ and was hands on when needed)
● Created reports for the company database.
● Outbound calls.
● Customer service
● Made sure my team sent correct leads for specialist to go to
● Maintaining lead goals daily
● Made sure the office was maintained clean and nice.
● Ordered supplies for the office.
● Recruited for office staff.
2
Aug 2015 - Mar 2016
Bethesda - DSP - Caregiver
● Personal hygiene
● Prep / cook meals
● Took on outings
● Took to appointments
● Medication distribution.
● Customer support
Aug 2015 - Mar 2016
2Crave alloys - Sales Representative
● Customer service
● Demonstrated products to customer location.
● Maintained customers' needs for products.
● Got new clientele
● Cold calls, Warm calls, Hot leads, as well as social calls.
● Expanded account in territory range.
● Product support with FedEx, UPS, On-trac
Education
Liberty High 2013 -Hillsboro, OR 97007
Awards
Customer service, Confirmation specialist. Office manager. Interests
Taking my kids out! And just spending time with them. Music, Church, Going on walks, sightseeing, Family games / going to games.
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