Customer Service Front Desk
Resume:
DANELLE JONES
C U S T O M E R S E R V I C E H O S P I T A L I T Y M G R
WORK EXPERIENCE
PROFILE
Excel at customer service and working great with people. Being able to stay focused on the big picture of the business; Love to have goals and blowing them out of the water.
Best Western Plus Meridian 2023-2024
General Manager
Best Western Ephrata 2022-2023
Darnell's Lake Resort 2012–2020
Improved GSS Scores 30% in twelve months namely in guest room cleanliness and intent to return
Maintained brand standards while controlling costs Grew brand loyalty while growing occupancy in economic downturn
EDUCATION
SKILLS
Customer Service
Office Mgmt
Customer Conflict
Resolution
Revenue Yield Mgmt
Leadership
Human Resources
Microsoft Office
RICKS COLLEGE
Associates Accounting
1988-1991
2008-2009
INT. HOSPITALITY ACAD.
Hotel Mgmt Certificate
English-Fluent
Spanish - Conversational
LANGUAGES
CONTACT
*******.********@*****.***
Caldwell, Idaho
Manson Growers Coop
2015-2019
Seasonal front desk lead that supported all guests needs from reservations to check out. 75% rebooking rate.
Interacted on grounds with guest needs
Maintained property aiding grounds crew
Answered multi line phones while greeting guests, growers, employees. Ordered office supplies, shipped fo
Data entry for grower account packing/storage, supported HR with hiring in dual languages, AP invoice entry for payments supported growers with statements fruit status information General Manager
Front Desk Mgr/ Front Desk
Administrative Assistant
Top 20% in state of Washington, Guest Survey satisfaction survey recognition
Grew corporate business developed solid relationships with companies
Created cohesive team that worked well together
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