Customer Service Data Entry
Resume:
AM
Adam Martinez
Professional Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Work History
Budget Blinds - Office Manager
Mission Viejo, CA
09/2024 - Current
Mark It Smart - Office Administrator
Irvine, CA
09/2023 - 08/2024
Track customer payments, invoices, balances, and product data files across territories, ensuring accurate financial records and analysis.
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Created and maintained QuickBooks invoices and tracked shipment and repair statuses.
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Manage customer files and accounts, including balance collections, product trackers, and receipt tracking.
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Managed and organized all office paperwork, including new orders, repairs, and customer files, ensuring smooth operations.
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Maintained accurate records of customer information, data analysis for funds, sales details, and managed communication with the team via email and text.
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Implemented efficient procedures and processes to minimize errors and maintain an organized office environment.
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Scheduled appointments, tracked product orders, and provided data entry support using office software's and the CRM system.
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Tracked and coordinated repair activities in Excel, communicated with management, and followed up with customers and vendors to resolve issues.
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Collected customer payments and followed up with customers and suppliers to ensure timely resolution of questions or concerns.
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● Input company bills on Quickbooks daily.
**************@*****.***
Irvine, CA 92782
Skills
Knowledge in CRM, GP, Salesforce,
Touchpoint
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● Microsoft Office 365
● Quickbooks
● Office Management
● Warehouse Management
● Office Administrative Support
● Data Analysis
● Customer Service
● POS Inventory System Operation
● Spreadsheet Management
● Documentation and Reporting
● Scheduling
● Office Supplies and Inventory
● Record Keeping and File Management
● Multitasking and Time Management
● Deadline-Oriented
● Dedicated Team Player
Education
NCM Engineering Corp. - Administrative Assistant
Irvine, CA
02/2023 - 08/2023
Contacted representatives to verify and reconcile charges, ensuring accurate billing and payment.
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Manage all aspects of the warehouse, including shipping, receiving, and inventory control
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Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
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Processed customer orders accurately and within agreed timeframes to meet service standards.
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Ensured accurate record-keeping with diligent data entry and database management for vital company information.
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● Created and maintained databases to track and record customer data. Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
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Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
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Handled regular administrative tasks including answering phones, sending emails, and filing.
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Assisted with credit card management, placing orders, and addressing computer issues.
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Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team.
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● Coordinated special house orders and client-specific requests.
● Worked collaboratively with team members on various tasks. Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
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Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.
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● Assisted coworkers and staff members with special tasks on daily basis. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
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Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
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Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
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Ensured accurate record-keeping with diligent data entry and database management for vital company information.
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Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
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Restocked supplies and placed purchase orders to maintain adequate stock levels.
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05/2024
Cal State Fullerton
Fullerton, CA
Bachelor of Science: Sociology
05/2022
Santiago Canyon College
Orange, CA
Associates Of Arts: Liberal Arts: Arts,
Humanities And Communication
05/2022
Santiago Canyon College
Orange, CA
Associates Of Arts: Liberal Arts: Social
And Behavior Sciences
INBRACE - Administrative Assistant
Tustin, CA
02/2022 - 01/2023
Add On Computer Peripherals - Quality Control Technician Irvine, CA
01/2021 - 01/2022
Promoted positive work environment through effective communication skills among colleagues.
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Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
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Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
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Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
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Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
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Ensured accurate record-keeping with diligent data entry and database management for vital company information.
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Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
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Restocked supplies and placed purchase orders to maintain adequate stock levels.
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● Managed filing system, entered data and completed other clerical tasks. Liaised between clients and vendors and maintained effective lines of communication.
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Worked for Fiber Optics supplier, assessed connectors, cleaned cables and connectors, verified cables through 10-point inspection.
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Create and maintained excel spreadsheets to track and log data, managed work orders.
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● Organized and prioritized workloads to meet delivery deadlines.
● Used Microsoft Office to communicate internally between departments.
● Created reports and spreadsheets for statistical data presentation. Performed thorough inspections of incoming materials and outgoing products.
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Collaborated with production staff to improve processes, reduce defects and optimize quality.
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● Reviewed production processes and identified potential quality issues. Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
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Contact this candidate