Entry Level Customer Service
Resume:
EILEEN KEOUGH
Present Address
Bensalem, PA 19020
267-***-**** (cell)
**************@*****.***
OBJECTIVE: People oriented individual seeking an entry level position with a well established company to enhance my skills.
EDUCATION: West Chester University, West Chester, PA Degree: Bachelor of Science, Liberal Arts, July 2007 Minors: Health and Philosophy
Archbishop Prendergast High School, Drexel Hill, PA Degree: Diploma, June 2002
Major: College Preparatory
EXPERIENCE:
2021-Current. St. Lukes Penn Foundation
Title: Addictions Care Manager- Mobile Engagement Services & Intake Specialist Duties: Provide mobile drug and alcohol services to individuals in the community; assess appropriate levels of care and assist in engaging in treatment with the appropriate providers at the appropriate modality; provide peer support; assist in needs related to drug and alcohol; mobile therapeutic and supportive services; complete assessments in hospital emergency departments for those seeking treatment or from overdoses in the community or in active withdrawal; place individuals directly into an inpatient program from their homes or hospitals; connect to outpatient services or MAT services
2020-2021 Gaudenzia Lower Bucks
Titles: Drug and Alcohol Assessor, Intake Specialist, House Manager Duties: Assess individuals for treatment based on the ASAM level of criteria and assist in finding placement for individuals; assisting residents with day-to-day duties; facilitating groups, searching individuals upon admission, helping transition individuals from the street and into placement, answering phones; admissions paperwork; responding to emergencies and overdoses 2020 Shop Rite of Aramingo Ave
Title: Seafood Clerk, Store Associate
Duties: Customer service and satisfaction, department cleanliness, multi-task in a fast- paced environment, remain calm in stressful situations 2017 Shop Rite of Aramingo Ave
Title: Deli Clerk and Front-End Cashier
Duties: Customer service and satisfaction, multi-task in fast-paced environments, department appearance, and cleanliness,
2015 Baxter’s American Grille of Paoli
Title: Waitress & Hostess
Duties: Take customer’s orders in a pleasant and welcoming manner, serve alcohol, customer satisfaction, multi-task in high-stress situations, restaurant cleanliness, engage with the public, welcome customers, and provide a pleasant experience 2014 Anthony’s Italian Restaurant of Malvern
Title: Waitress & Hostess
Duties: Take customer’s orders in a pleasant and welcoming manner, serve alcohol, customer satisfaction, multi-task in high-stress situations, restaurant cleanliness, engage with the public, welcome customers, and provide a pleasant experience 2012-2013 Baker Industries
Title: Warehouse worker
Duties: Assembly, processing, packaging, sub-contract work, client satisfaction, meeting quotas and deadlines, working alongside those with mental disabilities, and providing assistance
2009-2011 Delaware County Children & Youth Services Title: Clerk Typist II
Duties: Multi-task in a fast-paced environment. Prepare court orders and files for hearings, answer switchboard phone calls, maintain client confidentiality, file, coordinate with various other departments, schedule hearings, and prepare correspondence
2005-2008 MRI Center of Delaware County
Title: MRI Receptionist & Technician Aide
Duties: Clerical and computer work. Assist patient and technician with medical study, patient satisfaction and privacy. Insurance and billing responsibilities.
REFERENCES: Personal and professional references available upon request.
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