Technical Support Help Desk

Summary

Motivated and detail-oriented IT professional with a passion for the Microsoft Power Platform (Power Apps, Power Automate, Power BI) seeking a challenging Junior Developer position. Proven ability to provide excellent technical support and troubleshoot complex issues. Eager to contribute to innovative solutions and grow within a dynamic team.

Technical Skills

Microsoft Power Platform: Power Apps, Power Automate, Power BI

Operating Systems: Windows, macOS

Help Desk Software: Zendesk, ServiceNow

Hardware Troubleshooting

Network Configuration and Troubleshooting

Software Installation and Configuration

Active Directory Management

Professional Experience

Rapid Hiring Solutions, New jersey, USA

IT Help Desk Specialist 10/2022 - Present

Provided comprehensive technical support to employees, resolving hardware, software, and network issues promptly.

Installed, configured, and maintained computer systems, peripherals, and software applications.

Developed Power Apps solutions to automate workflows and improve efficiency.

Created Power Automate flows to streamline processes and reduce manual tasks.

Designed and implemented Power BI dashboards to visualize data and provide actionable insights.

Collaborated with IT teams to escalate and resolve complex technical problems.

Amenim Solutions, Silver Spring MD

IT Intern 08/2020- 09/2021

Assisted senior IT staff in troubleshooting hardware and software issues.

Gained hands-on experience with network configurations and software installations.

Provided technical assistance to end-users via phone, email, and in-person.

Additional Skills

Excellent communication and interpersonal skills

Strong problem-solving and analytical abilities

Ability to work independently and collaboratively

Quick learner with a passion for technology

Fluent in English and [Other Languages, if applicable]

Education

Associate Degree in Information Technology

Montgomery College, Silver Spring, MD

Graduated: 08,2022

Certifications

CompTIA A+ (in progress)

Microsoft Certified: Power Platform Fundamentals (Optional)

Available upon request

Contact this candidate