Customer Service Store Manager

Patrice Smith

***************@*****.*** 336-***-**** Greensboro, NC

SUMMARY Dedicated retail professional with a strong background in sales, inventory management, and customer service. Excelled in assistant managerial roles, ensuring store operations ran smoothly and team productivity remained high. Seeking a Store Manager position to leverage expertise in staff training, merchandising, and profit optimization.

WORK EXPERIENCE Rainbow clothing Greensboro nc

Store Manager Feb 2021 - Present

• Oversee daily store operations to ensure a consistent, high-quality shopping experience for all customers at Rainbow Clothing.

• Develop and implement strategies to drive sales growth and meet or exceed sales targets.

• Manage a diverse team of sales associates, including hiring, training, scheduling, and performance evaluation.

• Maintain visual merchandising standards in line with company guidelines to optimize product presentation and store appearance.

• Monitor inventory levels and coordinate with the supply chain to ensure timely restocking of merchandise.

• Analyze sales reports and market trends to adjust business strategies and maximize profitability.

• Foster a customer-focused store environment by addressing customer inquiries, resolving complaints, and ensuring a high level of customer service.

• Ensure compliance with company policies and procedures, as well as local, state, and federal regulations.

• Collaborate with the marketing team to promote in-store events, special promotions, and loyalty programs.

• Control operational costs and implement budget-saving measures without compromising store standards or customer experience.

• Utilize point of sale (POS) systems to manage transactions and generate detailed sales reports for upper management review.

• Engage with the local community to build brand awareness and establish Rainbow Clothing as a community-involved business.

EDUCATION Halifax county school

Dip, Basic

South Boston VA

Jun 1999

SKILLS Leadership • Inventory Management • Customer Service • Budgeting • Merchandising

• Communication • Problem Solving • Sales Forecasting • Team Building • Performance Analysis

CUSTOM SECTION Assistant manager, Rainbow Mar 2016 - Dec 2020

• I helped the manager run the store. I Assisted the store manager with leading the Associates daily tasks.

CUSTOM SECTION Assistant manager, Bettite boutique May 2015 - Jun 2016

• Help organize and support the store manger.

CUSTOM SECTION Assistant Manager, Dollar tree May 2008 - Apr 2015

• I helped stock and make sure the store was properly stocked and cleaned daily! Checked in vendors and merchandised the store! Made sure customer service was great as well!

Contact this candidate