Exceptional workflow management - Ability to work under high pressure
Resume:
Sharde Shaw
Vernon Rockville, CT *****
**********@*****.***
Work History
January 2024 - June 2024, September 2024 - November 2024 Achievement First Elementary School, Hartford, CT - Paraprofessional
● Work with individual students or small groups of students to reinforce learning of materials
● Monitor student work and supervise curriculum-based testing
● Tutor and assist students with makeup work
● Review material with students one-on-one or in small groups
● Ensure students follow school and class rules
● Prepare for lessons by gathering materials or setting up equipment
● Track attendance, correct papers, and calculate grades
● Supervise students in class, between classes, and during lunch and recess September 2021 - August 2023
The Parking Spot, Windsor Locks, CT - Parking Guest Agent
● Welcomed and greeted each guest in a friendly and professional manner
● Provided quick and pleasant assistance supporting guests at exit and entry lanes
● Effectively managed a high volume of inbound calls and assist customers using mobile devices while using our services
● Ensured customer satisfaction using Customer Relationship Management
(CRM) software
● Accurately documented, researched, and resolved customer service issues
● Partnered with all team members to provide the best guest experience
● Defused or de-escalated customer situations calmly and courteously
● Kept all PGA work areas organized and clean
● Assist and educate guests on TPS Spot Club Program and inquiries
● Perform additional duties as reasonably requested by Management April 2021 - June 2021
CREC Academy of International Studies Elementary School, South Windsor, CT - Paraprofessional
● Work with individual students or small groups of students to reinforce learning of materials
● Monitor student work and supervise curriculum-based testing
● Tutor and assist students with makeup work
● Review material with students one-on-one or in small groups
● Ensure students follow school and class rules
● Prepare for lessons by gathering materials or setting up equipment
● Track attendance, correct papers, and calculate grades
● Supervise students in class, between classes, and during lunch and recess Education
September 2014 - June 2018
Metropolitan Learning Center, Bloomfield, CT - High School Diploma August 2018 - June 2019
Asnuntuck Community College, Enfield, CT - Associates in Liberal Arts (incomplete) Skills
- Exceptional workflow management - Ability to work under high pressure situations - Creative problem solver -Teamwork - Adheres to procedures - Data Integrity - Call Center Operations - Leadership - Strong written and verbal communication in English and basic Spanish - CPR certified - Time management- Attention to Detail - Public Relations - Typing - Credit card processing -Software troubleshooting - Microsoft - Windows - Apple technology
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