Event Coordinator Customer Service
Resume:
Lois Hefflefinger
Bradenton, FL 34203
****.************@*****.***
A solution-driven, customer-focused leader with excellent analytical planning, team building, and creative solutions/for work balance. More then twenty plus years of expertise in retail operations management.
The last twelve years in the hospitality industry, driven, determination and successful in developing, and cross-training management.
The future of hospitality is personalized. Committed to excellence, professionalism and success.
PROFESSIONAL EXPERIENCE From 5/23 To Present
Zota Beach Resort, Longboat Key FL.
Food & Beverage Manager
Mentoring/managing the guest experience
Lead change/driving accountability
P&L developing strategic profitability
Manage day to day business, Finance management & cost control. Lead 50 associates
Hiring, schedules, food cost, and ordering
Recognizes and rewards effective selling, and service behaviors FISH MAINE RESTAURANT GROUP From 4/2017- 4/2023
Bar Harbour, ME
GM/Event Coordinator
Directed 15 managers and 55+ employees for 4 full service restaurants, with 4.7 million in 6 months annual revenue. With driving results up each year. Over 48,000 in the first year of bringing on events, this was 4 months time. While still overseeing the full service restaurants.
Coaching & Motivating staff, customer service &issue resolutions Finance management, productivity improvement
Cross-functional team leadership, strategic operational planning RALPH LAUREN From 6/2011-6/2015
HR Manager/ Atlanta, GA
GM/ Hamptons, NY
Exceed guest expectations, lead change while driving accountability, with drive and motivation Talent strategist, hiring, training, and developing talent, within each store. Relationship building, and developing partnerships. Selected from 50 applicants to represent Ralph Lauren as a Brand Ambassador for the US OPEN 2012, & 2013
Manage day to day administrative activities for a 14.5 million dollar store Ensure selling floor presence to corporate standards are upheld.
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