Customer Service Freight Forwarding
Resume:
Anu Malhotra
***.************@*****.***
Resume
I have certification in dispatching, freight forwarding and accounting and invoicing in trucking sector .My expertise includes load booking, planning, dispatching, driver coordination, cross- border clearance, customer service, knowledge of hours of service (HOS), ELD regulations, FTL and LTL loads, Load link, DAT Power, Hazmat, expedited and temperature-controlled loads, driver logbook, implementing cost-effective strategies, and conducting business analysis to drive profitability. trucks. I understand the importance of monitoring carrier compliance and authorities
(CTPAT regulations, FAST, ACE, ACI, PAPS, PARS, CSA and more) and all the essential parameters to meet customer needs. In addition to my teaching experience, I have Experience as an accounting bookkeeper for more than Two years.
EXPERIENCE
Accounting College Instructor 2022-2024
Niagara College Toronto
I teach Financial Accounting, Managerial Accounting, Finance, Mathematics of Finance, Financial and Management accounting.
Conduct weekly lectures, review lecture material. Accounting Bookkeeper 2020 - 2022
Regal Accounting Services, Mississauga, ON
Engage with customers in day-to-day advice needs, service transactions and customer problem resolution related to accounting.
Support the staff with scheduled transactions; resolve critical issues and report non- standard matters to senior people.
Ensure prepared documentation is accurate and is consistent with relevant regulations with follow time management.
EDUCATION
Certificate on Dispatching and Freight forwarding agent and Billing and Invoicing
(ITS Academy)
Load booking, planning, dispatching, driver coordination, cross-border clearance,
customer service, knowledge of hours of service (HOS),
ELD regulations, FTL and LTL loads, Load link,
DAT Power, Hazmat, expedited and temperature-controlled loads, Master of Business Administration
(Lovely Professional University, Phagwara, Punjab, India)
Third in university (1st Semester)
A+ Score in Capstone Project
Bachelor’s in commerce
(Guru Nanak Dev University, Hans Raj Mahila Vidyalaya, Punjab) Skills
Microsoft Office – MS Word, MS PowerPoint and MS-Excel
Accounting Software (Quick Book)
Peoplesoft Software
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