Customer Service Delivery Driver

Kristin Knudson

sissyphx@ya hoo. com 602-***-****

***** *. *** **. #**** Phoenix, AZ 85022

Work experience

Billing Clerk & Customer Service, Central Arizona Freight April 2014 - present

• Billing from 10 different carriers utilizing the AS400 system

• Scheduling pickups of freight between 5 terminals and several partner carriers

• Relaying accurate information for pickups to partner carriers

• Verifying and entry of drivers' daily manifests

• Responding to customers needs and questions as relating to deliveries Catering Courier, Central Taco Restaurant

• Catering Delivery Driver

• Maintains Accurate and Timely Deliveries

• Delivers Customer Service

• Accurately Monitors Invoices and Receivables

August 2012 - present

Courier, FedEx Home Delivery October 2012 - December 2013

• Delivery and Pick Up of business and residential packages

• Load and Unload trucks and containers in accordance with best practices

• Maintained accurate timely scanning, recording and transferring of data for tracking compliances

• Monitored operating functions to ensure maximum efficiency Courier, Airnet Systems August 2009 - May 2011

• Delivery of passport applications to businesses within corporate guidelines

• Ensure quality customer service is given to customers by providing exemplary service

• Provides customer service including anticipating customer needs Courier, FedEx Express November 2007 - August 2012

• Delivery and Pick Up of business and residential packages

• Audited International Packages to the AS400 systems

• Maintained accurate timely scanning, recording and transferring of data for tracking compliances

• Monitored operating functions to ensure maximum efficiency

• Ensured ULD's airworthiness within corporate guidelines Auditor, United Parcel Service March 1996 - September 2006

• Audited International Packages to the AS400 systems

• Monitored operating functions to ensure maximum efficiency

• Load and unload trucks and containers in accordance with best practices

• Performed multiple tasks, using automatic equipment capabilities lob Skills

• Microsoft Outlook, Word, AS400

I am a highly motivated, self starter with pride in the accuracy and quality of my work. I have extensive experience in customer service, verbally as well as written. My excellent organizational skills and data entry experience is a plus to any field I may enter. References available upon request

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