Customer Service Middle School

Faith D. Robinson

**** ***** ****** *** * Hoover, Al 35216 205-***-**** *****************@*****.***

I am a well skilled employee with qualities of a fast learner, coachable, and dependable. I have customer service experience of 9 years and moderate bilingual in Spanish. I am currently delaying school for the moment to earn more income. I am an ongoing student at The University of Alabama with a major in Spanish and a completed minor in creative writing.

Work Experience

Hoover City Schools

Aid (October 2024-Current)

Assigned to Berry Middle School

Kelly Services

Contract Aid (January 2024- September 2024)

• Assigned to Berry Middle School

JOANNS FABRICS

Casual Team Member (May 2024-Current)

• Stock

• Cashier

• Cutting Counter

Protective Life Insurance

Customer Service Advocate (2019-2023)

• Updating personal info,

• Username/password updates

• Name/beneficiary/owner/address changes

• Take payments

• Answer billing questions

• Report First report of death,

• Check claim status

• Change policy status

• Report website support.

Women and Gender Resource Center

Library Office Assistant (2019-2020)

Filing Paperwork

Computer Skills

Check in/out books and videos to customers

Receive customer information and assist in directing customers to the appropriate staff that is being requested of their needs.

Study and research women’s history/resources

The University of Alabama Recreation Center

Group Exercise Instructor (2017-2019)

Greet participants

Warm up and cool off participants

Make hip-hop and stiletto choreography for each class

Being able to teach properly

Certified in CPR

Able to assist and help participants

Able to assist each student accordingly

Make the environment welcoming/fun with customers feeling excited and comfortable

Respect gender and races

Able to analyze and solve problematic issues accordingly

Bowlero of Tuscaloosa

Front Desk Assistant (2019)

Working in a fast pace environment

Solving complex issues and customer issues

Answering phones and receiving/reporting important messages

Computer skills of fixing problematic computer issues

Delivering excellent customer service

Be able to multitask

Superior Cuts

Floor/Shampoo Assistant (2018-2019)

Clean up the shop open and close shift

Be sure the shop is clean throughout the day

Greet and assist customers

Run errands

Wash and shampoo customer’s hair

Able to exemplify communication skills

(Para) Tuscaloosa Park and Recreation Authority

Fitness Instructor (2018)

Make hip-hop choreography for each class

Greet participants

Warm up and cool down participants after workout

Able to work with each individual accordingly

Respect in use of music and style of dance

Excellent judgement of what’s best for the participant

Bath and Body Works

Sales Associate (2017)

Use of a cash register

Great customer service

Solve customer issues and questions

Work in a fast pace environment

Make sales and up sales

Able to handle cash

Dollar Tree

Stocker and Cashier (2017)

Load and unload the freight

Lift over 20 pounds of boxes

Stock and restock items

Great customer service

Assist solve customer issues and questions

Work in a fast pace environment

Able to handle cash

American Multi Cinemas(AMC)/Carmike Cinemas

Cashier and Cleanup Crew (2015-17)

Trained new staff on customer service/cashier

Work in a fast pace environment

Solve customer issues and questions

Sale and up sale

Handle food

Analyze and determine problematic issues

Clean theaters, lobby, and restrooms

Computer skills

Able to handle cash

Stock and restock food and items

Education

The University of Alabama (Present)

Major: Spanish

Minor: Creative Writing

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