Customer Service Third Party
Resume:
Nicole
Decunto
*************@*****.***
Highly trained and motivated with multiple years of customer service experience, excellent in providing service and help, skilled in HIPPA. Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Strong negotiating skills and business acumen and able to work independently.
Experience
MAY 2021 – PRESENT
Biller I/Emerson Hospital, Concord, MA
Accountable for tracking of rejections and denials received in order to pinpoint where eligibility processes may be improved, Responsible for submitting claims and following up with the insurance companies, Prepares and submits clean claims to various insurances either electronically or paper, Ensure all claims downloaded are reconciled, billed and received by all third party payers through the review of daily system generated reports.
FEBRUARY 2018 – MAY 2021
Cash Posting Specialist/Emerson Hospital, Concord, MA
Responsible for daily posting of cash (Electronic Fund Transfers, Remittances, third party checks, first party checks, cash, etc.), Ensures that system batch totals reconcile with detailed posting log, Evaluates and codes each incoming receipt as payment or contractual allowance for application to patient accounts, Familiar with hospital billing practices, procedures, including patient and insurance billing.
DECEMBER 2012 – FEBRUARY 2018
Customer Service Supervisor/Answernet, Billerica, MA
Maintain call center database by entering and verifying information, Answer agent questions regarding difficult calls and equipment, Prepare reports and analyzing data to assist management, Anticipate escalation and take over calls when needed.
Skills
Problem solving skills • Team player • Excellent time management skills • Outstanding customer service skills •
Education
JUNE 2009
Diploma/Billerica Memorial High School, Billerica, Ma
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