Customer Service Team Member

Bruce T. Wood

Goal: To utilize my management experience for a variety of potential work settings.

**** ******** **** ***. #****

Wilmington, NC 28412

303-***-****

*************@*****.***

EXPERIENCE

Lowes Home Improvement, Porters Neck, NC — Merchandise Team Member 2021 - 2022

Restocking shelves, inventory reviews, putting up new and seasonal displays and major reorganization of specific department merchandise. Lowes Homes Improvement, Wheat Ridge, CO — Customer service with tools and hardware department.

2018 - 2020

Restocking shelves, checking inventory, customer service, making keys and rekeying locks. Home Depot, Wheat Ridge, CO — Customer Service Tools and Hardware Department 2017 - 2018

Restocking shelves, inventory, customer service, making keys, rekeying locks. Heartland Blood Center, Aurora, IL — Community Driver 2015 - 2017

Delivering blood products to hospitals in Chicago and surrounding communities, picking up blood products for Heartland Donation Centers.

Independent Handiman Contractor, Naperville, IL

2014-2017

Provide Customer Quotes, providing materials and competing jobs in a timely manner. Services provided included sheetrock installation, painting, flooring and tile work, carpentry and refinishing kitchen cabinets.

Healthcare, 1977-2002

Nursing Home Administrator, Assistant Nursing Home Administrator, Director of Cardio-Pulmonary Unit, Director of multi subacute Units, Director of Traumatic Brain Injury Unit, Case Manager for Mental Health Community Service Program, case worker for Community Mental Health Vocational Day Program.

EDUCATION

Springfield College, Springfield, MA — Bachelor of Science Sociology University of Connecticut — Healthcare Administration Certification SKILLS

Extensive experience in management

and team member contribution.

Strong communication skills and

interpersonal relationships.

JACHO and CARF preparation and

accreditation experience for Skilled

Nursing Facility.

Developing Quality Assurance

policies and programs for Skilled

Nursing Facility.

Developing joint quality assurance

programs with community hospitals.

Medical Records reviews for clinical

acceptance and discharge.

Community Public Relation and

Awareness.