Salesforce Administrator Process Automation

ZULEYHA YIGITTURK US CITIZEN

New Jersey USA

CERTIFIED SALESFORCE ADMINISTRATOR Phone: +1-848-***-****

Email: **********@*****.***

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SUMMARY

2x Certified and motivated Salesforce Administrator with 3 years of experience in Salesforce Configuration, Administration, and Development. Proven ability to design and implement customized solutions that enhance productivity and improve user experience. Proficient in managing Salesforce environments, user support, data management, and process automation. I am detail-oriented, adaptable, and passionate about utilizing Salesforce to drive business growth and efficiency.

SKILLS

Salesforce.com, Sales Cloud, Service Cloud, Experience Cloud (Community Cloud)

User Management (Profiles, Roles, Permission Sets)

Process Automation (Flows, Process Builder, Approval Processes, Workflow Rules)

Apex Trigger and SOQL

Reports and Dashboards

Validation Rules and Security Model

Data Loader, Data Import Wizard

Record Types, Page Layouts, and Custom Objects

Integration using REST API

JavaScript, HTML, CSS

Agile Methodology, Scrum, Jira, Trello

Git, GitHub, and VS Code

CERTIFICATIONS

Salesforce Administrator – March 2022

Salesforce Platform Developer – August 2022

SUPERBADGES

Business Administration Specialist

Lightning Experience Reports & Dashboards Specialist

Security Specialist

Process Automation Specialist

Flow Optimization Superbadge Unit

EXPERIENCE

Salesforce Administrator/Developer – ALPS FORCE, NJ, United States

August 2022 – Present

Administered Salesforce user management including profiles, roles, and permission sets.

Configured fields, objects, page layouts, and record types to enhance system functionality.

Developed and managed reports and dashboards to provide insights into business operations.

Created validation rules and implemented data security measures to ensure data integrity.

Automated processes using flows and process builder to optimize daily business operations.

Developed custom Lightning Web Components (LWC) and Apex classes for enhanced UI.

Managed data migration using Data Loader and performed regular data backups.

Salesforce Administrator/Developer – Soft Innovas, NJ, United States

January 2022 – August 2022

Managed Salesforce configuration tasks including custom objects, workflows, and page layouts.

Performed user management, including creating and assigning profiles, roles, and public groups.

Developed process automation using flows, process builder, and approval processes.

Conducted data migration using Data Loader and Data Import Wizard from CSV and Excel.

Created web-to-lead forms and implemented lead routing and assignment rules.

Assisted in Salesforce training for end users, helping them adapt to new features and functionalities.

Built custom reports and dashboards to track KPIs and monitor business progress.

Online Seller – Self-employed

September 2017 – December 2021

Managed an e-commerce website, handled customer communications, and maintained computer systems.

Organized and managed outreach programs, building strong communication and coordination skills.

EDUCATION

Associate in Science, General – Bergen Community College, NJ, 2018-2020

LANGUAGES

English

Turkish

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