Customer Service Data Entry
Resume:
Kim Tesori
Oceanside, CA *****
Summary
I am currently looking for a career with room for advancement.
Experience
A Customer’s Point of View McDonough, FL
2016- 2024 Mystery Rider
Identify and prioritize systemic problems affecting the rider experience through assessments.
Provide actionable insights to improve rider quality, reliability, and overall customer satisfaction.
Evaluate specialized transportation options to ensure they meet the unique needs of disabled passengers
Arise Virtual Solutions Miramar, FL
2017-2018 QuickBooks Customer Care Representative
Provided empathetic customer support by resolving QuickBooks inquiries using problem-solving and troubleshooting techniques.
Managed tools to address customer issues and empower customers to find solutions independently.
Effectively communicated complex technical and business issues to relevant stakeholders clearly.
2015-2017 Agero Roadside Assistance Client Support Professional
Managed high-volume inbound calls from stranded motorists, providing immediate assistance, and dispatching appropriate towing services.
Effectively utilized mapping and data input systems to quickly locate and dispatch help to customers.
Delivered exceptional customer service by offering empathy and reassurance to distressed callers.
2015-2015 AT&T Customer Service Representative
Assisted customers with technical issues related to software and hardware.
Documented customer interactions and resolutions in the system.
Collaborated with the technical team to escalate complex issues for resolution.
2013-2014 Amazon Customer Service Professional
Provided comprehensive customer support throughout the online ordering process.
Managed pre-order inquiries regarding product availability and promotions.
Resolved customer issues related to order fulfillment, billing, and shipping.
Software and Programs
Microsoft Office, Citrix, CSR, Telegence, Avaya, Phoenix, Torch, Clarify, Order Track, Admin Tool, and Mapping Software
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