Human Resources Call Centre
Resume:
Maki
**CURRICULUM VITAE*
OF
NOMASONTO E PHETHEDI
CURRICULUM VITAE OF NE PHETHEDI
Contact number:
Resident address
morogo street, Pimville
1809
Email address
*******@*****.***
I’d Number
EDUCATION AND TRAINING
Secondary Education
School
Thaba Jabula Secondary School
Period
1990
Qualification
Matric
Subject
●English
●Business Economics
●Accounting
●Northern Sotho
●Afrikaans
Tertiary Education
School
Rapid results College
Period
1992
Qualification
Bookkeeping certificate
Collage SA
●Business Management and Human Resources
●Business Communicatiion certificate
●Self management certificate
metropolitan health group
customer service certificate
Executive Business Training
till operating certificate
WORK EXPERIENCE
Organisation
Sizwe Medical Aid
Period
1995
Position
Data Capturer and membership administrations
Duties
●Membership registrations,renewal and handling all question,information request and complaints regarding membership.
●Advising members of different contributions and benefits and calculating contributions for members on different options as comparison.
Achievement
●Certificate for completing pre-assessing and assessing claims in July
Organisation
IFM Holdings
Period
1995-1997
Position
Call Centre Agent and Claims Assessor
Duties
●Answering calls on claims that needs to be processed
●Logging and batching claims as per type of practice
●Processing claims
●Reconciling claims
●Liaising with hospitals for confirmation of clients' benefits
Organisation
Thebe Benefits
Period
1997-2004
Position
Call Centre Agent and Claims Assessor and dental claims and quiries specialist
Duties
●Answering calls on claims that needs to be processed
●ProcesspecialisinProcesspecialising with dental claims and queries
●Submitting accounts for corrections
The following was done solely in response to helping out
Working at the back office to resolve queries and corrections
Organisation
All-care Administrators
Period
2004-2008
Position
Call Centre Agent and Claims Assessor
Duties
●Answering calls from hospital, dealing and submitting accounts for corrections
●Paying medical accounts
●Liaising with hospitals for confirmation of clients' benefits
●Reconciling doctors claims
Organisation
Metropolitan health group (MMI)
Period
2008-2013
Position
Call Centre Agent and Team leader
Dutieys
●Advising clients about different benefits and contributions and memberships.
●Reconciling premiums and doctors' claims
●Dealing and following up with members' queries
●Liaising with hospitals for confirmation of clients' benefits and membership confirmations.
●Team leader :• Solicit for other job duties needing attention to enhance service and improve customers’ contentment to a reasonable extent. • Take part in interview of candidates while supporting decision making to hire successful applicants.
●Appraise performance of staff, give suggestions, reward or award punishment and offer proposals on dismissal of personnel where applicable.and makin registry and updating stats for each day
●Supervise essential key account possibilities.
●Work together with colleagues from other departments to improve efficiency and overall service delivery. • Give prompt reports on crucial issues to direct senior officer, suggest answers where obtainable.
●Managing and lead a teammates.
●Plan and organise duties
Organisation
Business Collaborates
Period
2015-2017
Position
Indexing/data capturing and membership administrations
Duties
●Membership and Data Capturing of documents according to the service provider networks
●Opening mail and sorting it according to types of queries Administering membership queries,members to update members' data base
●Servicing all membership related questions
●Recruiting new members and keep records
●Coordinating with finance department for payment of membership fees
●Educating or Explaining membership package /manual to member
●Communicating with other departments to solve members queries
Achievements
●Award and trip for high accuracy in indexing
●Promoted to a team leader position
PERSONAL SKILLS AND COMPETENCIES
Language abilities
●Mother tongue: Northern Sotho
●Can understand, speak, read and write English
●Can understand and speak Zulu, Xhosa, Southern Sotho
●Can understand and read Afrikaans
Computer skills
●MSOffice (Ms Word, Excel, Power point) - advanced level
●E-mail (advanced level)
Other attributes
●Telephone etiquette
●Planning and organising
●Good interpersonal skills
●Able to work under pressure
●Reliable
●Achievement driven
●Results and Action orientated
●Ability to deal with stressful situation
Leadership skills
● Acting team leader for 10 members
●Assisting them in resolving client queries
●Checking with team members that protocol is followed in when doing their work
●Double checking team members' work and updating department's stats
●Liaising with management regarding team members' work performance
●Innovative
●Resourcing
volunteer
I worked at Nkholi primary schools as administration clerk
From 2019 -2020 and I did cleaning and food handling from 2019 to 2022
And in 2022 April to 2022 I worked at St. Peter’s boading school a
REFERENCE
Mr Anton Host or Kathy Powell (All-care Administrators)
011-***-**** or 011 29 6238
Sylvia masemola
And Phehello Marathane (MHG)
(074-***-**** and 076-***-**** or 011-***-****
Rebecca Moagi ( team leader)
Mrs Ncube (Nkholi primary)
Mrs Nkopodi
+27 662656722k and +27-82-079-****
Contact this candidate