Technical Support It Administrator

PERSONAL DATA

Name : Mahmoud Ahmed Mansour.

Date of Birth : 2 /1 / 1975.

Nationality : Egyptian

Gender : Male.

Living : Cairo Egypt.

Email : ***********@*****.***

Tel : Mob.. 02-011********

Education : Diploma Almataria Technical Institute (2years)

(Computer Section) (1997)

Experience:

Hardware

Support for All IBM Compatible PCs And Servers .

Assembling PCs & Trouble-Shooting .

Hardware Test-And Configuration.

Support for All Printers-HP- Xerox-&others Peripherals .

Maintain Technical knowledge base.

Network

Local Area Networking design and Documentation

Installation and Implementation for Different Types of cabling Topology Such As (UTP)And Adjustment LAN.

Design and Install All WiFi Network.

Installation for Network Operating System Microsoft Platform. Design and Install IP Cameras And DVRs

LAN Protection System Experience with Total Virus Defense Based On Mcafee Solution under Windows Platform.

Software

Microsoft Exchange Server (Ver 5.5 To Ver 2013).

Microsoft Proxy Server (Ver 4.0 To Ver 2012).

Microsoft Win 2000,xp,7,8,10.

Microsoft Win 2000,2003,2008,2012 Server.

Excellent knowledge in Microsoft Outlook 97,2000,XP,2003,

Windows phone with Exchange Server.

Support For Software Application Microsoft and others.

Limited knowledge of Oracle Database administration.

Limited knowledge Of Visual Basic Programming Software.

Backup System Based under Windows Platform.

Website developer and Maintenance.

Excellent knowledge in Data Lost Recovery.

Computer Courses

A+

Mcse

CCNA

Louts Nots

Seagate Crystal Report 8.

Visual Basic.

Work Experience

Company

Altabark Construction

Location Cairo -Egypt

Date Of Work October 2006

Position IT Administrator

Job Description

Manage IT department tasks. -Follow up internal work flow in the IT department. -Enhance the communication between IT department and Manifactoring staff. -Coordinate the meetings related to IT issues. -Update the daily information between IT staff. -Monitor the All IT Operations And performance. implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures.

performs basic systems security administration functions, including creating customer profiles and accounts, monitors and manages system resources, including CPU usage, disk usage, tape backup systems; performs systems backups and recovery procedures; writes or modifies basic scripts to resolve performance problems; maintains system documentation and logs; performs or assists in troubleshooting and diagnosing production problems; maintain network security authentication including IP telephony security, application security; administer secure links with public key encryption, anti-virus, user authentication. Company

Location Doha - Qatar (Rayan -Montazah)

Dobai – jabel Ali

Company Field Partner Multi Brands (Compaq-HP-Toshiba-Intel-Gataway) Structure And Support To Companyes (Computer –LAN-WAN) Date Of Work November 2002 To October 2006

Position System Engineer

Job Description

Manage Technical Dept .

Ruling Technician System.

Supervising all technical support activities.

Responsible Follow up Assembling PCs And Test.

Execution And Design Networks To Other Companyes.

Monitor and evaluate Companyes performance.

analytical problem-solving ability.

IT Instructor ( Win-MS Office-Internet- HW-Maintenance) Establish and maintain user procedures and hardware familiarization for all systems.

Assist individual departments in setting up computer training for their individual departmental needs.

Establish and maintain system security procedures consistent with control requirements and company policy. And Maintain accurate records of system files; software and hardware problems and service requirements. And Develop and maintain, in cooperation with the Purchasing Department, a supplier and product list for all stock data processing supplies. . Establish and maintain backup procedures for all systems to ensure protection from loss of data and ensure backups are carried out.

Company ESB

Eliman Security Brokerage

Location Cairo Egypt (Helioples).

Company Field Banking & Security Brokerage & Financial Consultant Website http://www.osol.com.eg

Date Of Work October 1999 To November 2002

Department Information Technology ( IT )

Job Description System Engineer

IT Administrator responsible to handle All user LAN and WAN Network.• Handling 2000 server, Oracle Application and Database. Handling MS Proxy Server.

Handling Ms Exchange Server And Email For All Users. Performing Daily Backups of Servers and Mails.

Monitor and evaluate staff performance.

Providing necessary technical support for all branches without any delay i.e trouble shooting & support office users & solving technical problems & create innovative solutions to smooth work processes ; maintaining and repairing hardware, installing, reinstalling and relocating system components & PCs ; monitoring & maintaining all routers, exchange servers, hubs & data shows.

Planning development & designing, implementing data networks on Lan scales. Checking applications & servers. Fixing network connections & responsible for Network administration. Establishing

& monitoring security measures. Maintaining & updating Inventory of all ITs assets & licensees & system documentation. Performing & handling day to day tasks including implementation of back up policy. Preparing analytical report on daily & monthly basis to the deputy manager on the performance of the network including any incidents of failures& the preventive action recommended. Company MOBICA

Modern Building Carpentry

Location Cairo Egypt (Mohandeseen).

Company Field Office Furniture, Hospitals Accessories Automotive Accessories.

Website http://www.mobica.net.

Date Of Work October 1997 To October 1999.

Department Office Automation (OA).

Job Description Network Administrator.

• IT Administrator responsible to handle a 250 user LAN and WAN Network.• Handling NT server Oracle Application and Database,

• Configuring and Troubleshooting Hubs, Switches.

• Performing Daily Backups of Servers and Mails.

• Securing Network from Virus and external threats.

• Handling IT related procurement.

• Performance tuning for Oracle and LAN on regular basis.

• Trouble shooting day-to-day E-mail problems.

Hobbies

Reading /Sports/Tenes

Contact this candidate