Customer Service Front Office

Greensboro, NC ***** 336-***-**** ************@*****.***

MARIAM ZAFAIR

Bringing excellent organizational and interpersonal skills, combined with passion for hospitality. Knowledge of guest services and property management, along with proficiency in team coordination and problem-solving. Dedicated to creating memorable guest experiences and ensuring smooth operational efficiency.

PROFESSIONAL

SUMMARY

SKILLS ● Hospitality ● Guest experiences

● Front office staff ● Sales

● Teamwork ● Customer service

● Problem-solving ● Time management

● Problem-solving abilities ● Multitasking Abilities

● Reliability ● Excellent communication

● Computer skills ● Customer satisfaction

● Organizational skills

OYO INN KERNESVILLE 08/2024 to Current

Front Desk Advisor, 736 E Mountain St, Kernersville, NC 27284 OFFICE DEPOT 11/2023 to 07/2024

Copy and Print Sales Advisor, 1571 New Garden Rd, NC WORK HISTORY

Maintained a high standard of cleanliness throughout the property by supervising housekeeping operations and implementing strict hygiene protocols.

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Identified areas for improvement within the inn''s services based on guest feedback analysis, leading to higher overall satisfaction ratings.

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● Self-motivated, with a strong sense of personal responsibility.

● Worked effectively in fast-paced environments.

University of North Carolina At Greensboro, Greensboro, NC Bachelor of Science, Biology, Expected in 10/2027

Northwest Guilford High School, 5240 NW School Rd, Greensboro, NC 27409 High School Diploma, 06/2023

EDUCATION

Urdu

Native or Bilingual

English

Professional Working

LANGUAGES