Customer Service Quality Control
Resume:
Adeline Torres
Bronx NY *****
************@******.***
SKILLS:
● Proficient in Microsoft Word
● Bilingual in Spanish
● Strong teamwork and collaboration skills
EXPERIENCE:
Guess Inc., Bronx, NY
Co-Operations Manager
October 2022-Present
● Collaborate with management to oversee operations of multiple retail outlets, including recruitment, performance management, scheduling, and merchandising at a high-volume store location.
● Supervise a diverse team, ensuring stock availability, quality control, cleanliness, and overall customer satisfaction.
● Provide efficient and friendly customer service through effective communication, memorization of item prices, andmath skills.
● Prepare and analyze daily sales reports and manage the opening and closing procedures of the POS systems.
● Maintain accurate information in the retail POS system database for store operating reports.
Sephora 5th Avenue, New York, NY
Operations Lead
October 2013 - October 2022
● Team Leadership, successfully led and motivated a team of retail associates, providing guidance, training, and support to drive high-performance levels. Effectively assigned tasks, set goals, and monitored progress to foster teamwork and productivity.
● Manage daily opening and closing procedures. ensuring compliance with company policies and procedures. Maintained a clean and organized store environment, including visual merchandising and store layout changes, to enhance the shopping experience for customer.
● Execute store floor plan changes and stock replenishment.
● Receive and organize incoming store shipments and manage store inventory.
● Conduct regular inventory counts to ensure accuracy.
● Maintain organization in the back stock and backstage areas.
● Review and update operations policies and procedures on a monthly basis.
EDUCATION
Franklin K. Lane High School, Brooklyn, NY- High School Diploma
September 1999 - June 2003
Contact this candidate