Information Technology Systems Administrator
Resume:
Keith Magiera
Wheatfield, NY ***20
(C) 716-***-****
*****.*******@*****.***
Experience
Highly skilled professional with 30 years’ experience in the Information Technology arena focusing on Wireless LAN (WLAN), Managed LAN Services (MLS), Managed Routing Services (MRS), System Administration and Project Management. Focused, self-motivated, responsible team leader with excellent organizational and decision-making skills. Able to work with all levels of staff and customers to achieve desired results, able to explain complicated information to non-technical people, troubleshoot potential problems, develop relationships that promote progress and success.
9/2010 – 12/2024 - Ingram Micro – Buffalo IT Site Support – Associate III, IT Operations
Systems Administrator
Worked on-site and supported over 1600 associates (remotely or in person) with their IT needs
Used Team Viewer software to remotely take control of users’ laptops
Supported Microsoft Windows 11 and Microsoft Windows 10 Laptops
Migrated / refreshed well over 100 laptops to Windows 11 last year
Used Microsoft In-Tune and Microsoft Azure as we migrated from Active Directory & SCCM
Used PIXIE or Wiped the laptops in Intune (if enrolled) to get laptops back to the Out Of Box (OOO) Microsoft experience
Performed software or hardware driver updates if needed
Supported and assisted associates with the Cisco video conference equipment
Supported Cisco access switches and helped make changes to the Core and Distribution routers / switches
Used PuTTY console terminal emulator software to connect network and firewall equipment
Supported Cisco Wireless controllers and Access points
Created and maintained accurate site documentation (Site Run Book, rack elevations, update network drawings, computer off-boarding, equipment charge back spreadsheet and E-Waste spreadsheet)
Maintained IP subnets for site and reserved static IP address on the DHCP server
IM-Serve ticketing system to handle incidents, requests, SRTASK (off boarding) and RITM’s (new hires)
Worked with external teams, wiring vendor and support teams like Dell, HP to secure hardware solutions
Helped user’s setup MFA so they could get network access via Microsoft Authenticator on their cell phone
Supported Microsoft Office 365 problems as well as other custom Ingram Micro application
Worked to add & remove printers and well as troubleshoot printer problems
Worked with customers to fill out Firewall Change Request (FCR) documentation (source, destination & port)
Ordered circuits and worked with circuit carriers if there was a problem
Facilitated projects as a Project Manager (PM) for small to smaller medium sized projects
11/2009 – 8/2010 Contractor – ACS a Xerox Company at Ingram Micro
Network Engineer / Firewall Engineer
Design, implementation, troubleshooting in large Cisco networks
Develop and maintain accurate documentation
Take firewall change requests and add rules to PIX firewall rule base
Implement changes on the companies Cisco (router, switch and wireless environment)
Operate in the companies Buffalo and Toronto Data Center
Work with other teams (Server, Security, NOC and British Telecom) to complete projects
03/2009 – 11/2009 Contractor - Modis, Inc.
Field Support Contractor
Installed HP printers for the US Postal Service for multiple sites
Installed Cisco switches and HP servers for Home Depot stores throughout western New York
Installed HP printers for Country Wide / Bank of America throughout western New York
05/1995 – 01/2009 Electronic Data Systems (EDS) an HP Company Amherst, NY
Infrastructure Analyst / Leveraged Network Engineer 6/2001 to 2/2009
Design, implementation, troubleshooting in large Cisco networks
Supported Cisco routers, switches, and wireless equipment
Designed and configured Cisco routers (1720, 2600, 2800, 3845) and switches (2900, 3500, 4000, 6500)
Support and maintain a complex routing infrastructure using BGP, EIGRP, OSPF, RIP and static routes
depending on the customer
Ordered circuits and worked with circuit carriers if there was a problem
Maintained and managed customer IP schemes as well as naming schemes for network equipment
Designed and configured Cisco 1231 & 1245 IOS access points (autonomous mode) or for LWAP (light
weight mode)
Designed and configured Cisco wireless controllers (4400 & 2006), as well as working with WCS, location
device & setting up guest access
Changed 900 access points IOS, updated encryption from WEP to WPA & changed the shared secret plan
on the radius server (from one shared secret for all AP’s to one shared secret per site)
Helped design and implement a wireless Opsware system for building many servers quickly in the EDS data centers
Worked with customer to fill out Firewall Change Request (FCR) documentation (source, destination & port)
Worked with the Network Operation Center (NOC) to troubleshoot problems and turnover projects
Understanding of various network related services DHCP, DNS, TFTP, FTP, NTP, SSH, SMTP, POP3, SNMP, Active Directory (AD), AAA - Radius, Firewall and VPN
Wrote documentation such as Design Proposals, Bill of Material (BOM), Engineering work orders (EWO) and change control documentation for network changes
Developed and maintained accurate network documentation
Systems Administrator 5/1995 to 6/2001
Systems Administrator XEROX, GM Powertrain, Delphi Thermal & American Axle
Build and support servers (2003 Server, NT 4.0 Server, Novell 4.1, Novell 3.11, Microsoft Mail & Novell)
Set-up file server rights & privileges for files and users
Back-up and restore files using Palindrome & Seagate software
Created file and mail server accounts
Printer support
Customer Support, site single point of contact for customer
Migration Team, rolled out hardware & software deployments to sites
Deskside Support (DSS) and supported 75 to 200 users
Remote Systems Administrator
Hardware and software support
Maintained IP subnets for site
Education
SUNY Buffalo State University of New York
Bachelor of Science, Computer Information Systems (1995)
Bachelor of Science, Food Systems Management (1993)
Technical Skills Overview
Hardware: Cisco routers, switches, access points and wireless controllers, Dell Servers, HP Servers
Operating Systems: DOS, Windows 3.1, 95, 98, NT 4.0, 2000, XP Windows 10 & 11, Cisco IOS & CAT OS
Software: Microsoft Office (Word, Outlook, Excel, Visio), Various client software (FTP, Telnet, Remote Desktop, Opsware, etc)
Knowledge & Concepts: TACACS, IOS architecture, 802.11 Concepts.
Technical Training
PMP – Project Manager Professional review class at Niagara University
ITIL V2 Foundations
Cisco Airspace Installation, Administration & Maintenance
CIPT1 v4.1,
Implementing Cisco MPLS
Cisco CCNP (Troubleshooting, Routing, Switching)
Cisco Systems Aironet wireless LAN Fundamentals & Survey
Cisco Security Boot Camp-PIX, VPN & IDS
Novell 3.11, 3.12, 4.1
Microsoft Workstation 4.0, 2000, XP
Microsoft Server 4.0, 2003
Microsoft Enterprise 4.0
Certifications
CCNA, Test # 640-802
ITIL v2.0 – Foundations
MCSE – NT 4.0
Membership
PMI ID #: 1671525
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