Customer Service Manager

Alfred De Los Santos

San Antonio, TX *****

**************@*****.***

+1-210-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Manager (CSM)

Loves travel stops and country store

January 2019 to Present

I began as a cashier in the store side of Loves Travel Stop. I was offered a position in the Truck Care Center for loves travel stops. I completed my training in 2 months and was promoted to customer service manager shorty after. I greet our customer at the service desk and navigate their entire repair or service needs. I also dispatch my coworkers to emergency roadside services for both tires and mechanical related. As a manager I head all transactions and paperwork to ensure payment and collections are done promptly and efficiently. Using email and loves point of sale I also train every new hire as they come. Shift Leader

O'Reilly Auto Parts-Kerrville, TX

March 2021 to February 2023

Customer service, auto parts retriever and basic mechanical knowledge. Closing registers and money deposits. Locking stores and setting alarms. I had my own set of keys to the store. Custodian/Janitor

HEB-Kerrville, TX

July 2022 to January 2023

Overnight total store clean up. Floor department clean up and grease trap cleaning. Sanitation duties in bathrooms and chemicals management. Power washing interior and exterior building areas. Education

High school diploma

Thomas Jefferson High School - San Antonio, TX

August 2002 to May 2006

Skills

• Front Desk

• Order Entry

• Store Management Experience

• Customer Service

• Management

• Groundskeeping

• Landscape Maintenance

• Lawn Care

• Mowing

• Maintenance

• POS

• Cleaning Experience

• Tree Trimming

• Kitchen experience

• Culinary experience

• Knife skills

• Detailing

• Organizational skills

• Sales

• Cash handling

• Materials handling

Additional Information

I am a certified tire technician and trained in osha safety standards. I have completed the customer service management training for Loves Travel Stop and Country store. I also provide emergency roadside service using a company service truck. My previous job experience was landscaping and grounds keeping for a private company.

Contact this candidate