Customer Service Relations

Lee Craft

●**** Nunn Cove, Memphis, TN. ***** ●Phone: 901-***-**** ●***********@*****.***

Professional Summary

Seeking an interesting career with a growing company that is dedicated to excellent customer service that will allow me to utilize my experience in team management and expand the knowledge and skills developed in previous warehouse and shipping positions. Committed to keeping operations running efficiently while providing the best possible service. Robust organizational skills, customer relations skills, and the ability to consistently develop positive rapport with customers.

Highlight of Qualifications

Dedicated and compassionate professional with comprehensive and expansive knowledge of delivering excellent customer service.

Effectively identifies and responds to client needs through exemplary communication and diligently displays all endeavors with attention to detail for optimal end results.

Ability to work effectively within a supervisory and team setting with excellent communication, organization, and time management skills.

SAP-knowledgeable and proficient knowledge of general warehouse duties (i.e. order picking, extensive use of hand tools, power tools, and postage meters, handpicks, conveyors, and sorting bins).

Professional Experience

Tire Factory Memphis, TN

Assistance Manager 2022-2024

Open the facility and release the work orders for day. Assigned personnel in areas where workflow is needed.

Assist customer service with current orders and RGAs. Filled in when drivers or warehouse associate were absent.

Conduct morning meeting with employees regarding updates on policies and procedures, duties in all departments

Which included shipping, receiving and picking orders etc. and the training of any new employees.

St Jude Children’s Research Hospital Memphis, TN

Facilities Attendant 2018- 2022

Provides basic cage wash duties including the processing of all caging materials through mechanical cage, rack and tunnel washers and oversaw cage staging and autoclaving of all caging materials and related equipment.

Maintains schedules of cage wash equipment to ensure that adequate caging equipment was appropriately sanitized and in compliance to all departmental Standard Operating Procedures.

Maintains an open relationship with customers/co-workers through positive and non-threatening body language.

Provides excellent customer service to Investigators and other personnel.

Kellogg’s Rossville, TN.

Maintenance Associate 2013-2018

Read work orders and received oral instructions to determine work assignments, material and equipment needs.

Conducted cycle-count inventory and processed Kitt parts for mechanics through proprietary software, which included database entry, inventory tracking and spreadsheet software.

Examined shipment contents to verify with records such as manifests and invoices.

Observed, received, and retained information from all relevant sources.

Philips Lighting Memphis, TN.

Shipping/Receiving Supervisor 2003-2011

Received and authorized merchandise for clearance to load and unload for sorting of packages to assure proper routing and delivery.

Maintained a high level of order accuracy by monitoring contents and records, matching contents to manifests, invoices and orders for incoming and outgoing shipments.

Maintained inventory of stock by requisitioning and storing shipment materials while developing shipping methods for materials using knowledge of shipping procedures, routes and rates.

Recorded shipment data which included weight, charges, space availability, damages and discrepancies for reporting, accounting, and record keeping.

Smith & Nephew, Inc. Memphis, TN.

Finisher 2002-2003

Operated floor equipment and ensured that floors were maintained daily.

Ordered supplies as needed and assisted staff members as required.

Trained employees on flooring processes and procedures and provided feedback as needed.

Coordinated activities with other departments to ensure that services were provided in an efficient and timely manner.

Samsung Memphis, TN.

Shipping/Receiving Supervisor 1994-2002

Developed and implemented standardized practices for order processing and fulfillment, staff scheduling, inventory, warehouse operations, and shipping/receiving.

Streamlined the order entry process that reduced total labor overhead for fulfillment processing.

Established strong working partnerships with transportation service providers that ensured the availability of sufficient resources during peak season.

Collaborated with multiple vendors/suppliers and service providers to ensure maximum efficiency and prompt delivery of service and goods.

Certifications

Fork Lift Certification, Kellogg’s 2013

Education

State Technical Institution Memphis, TN.

Business Administration 1990

Collierville High School Collierville, TN.

1984

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