Customer Care Service

Donna Roundtree

678-***-**** ********@*****.*** Conyers, GA 30094

PROFESSIONAL SUMMARY

Diligent Customer Care and Sales Representative accustomed to working independently and collaboratively in direct response to customer care and support requirements. Strong ability to communicate and maintain accurate records. Decisive problem solver with an enthusiastic attitude and desire to please consumers. SKILLS

Service upselling Product sales Merchandise upselling Product and service knowledge Customer needs assessments Product knowledge

EXPERIENCE

VIRTUAL SALES AND CUSTOMER SERVICE AGENT

Alorica, August 2004-April 2021

Greeted customers warmly, while processing product orders, taking payment information, and other pertinent information

•

Sold products effectively by demonstrating product features, employing product knowledge to describe products to customers

•

• Continuously met or exceeded daily service quality and performance scores

• Handled product upsells and cross-sells.

CUSTOMER SERVICE REPRESENTATIVE

Risk Management Association (RMA), January 1998-July 2004

• Managed inbound calls to respond to inquiries and resolve concerns

• Recommended products and services to members and educated customers about relevant offerings

• Used upselling and cross-selling techniques to provide solutions to customer issues. EDUCATION

COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA IN GENERAL BUSINESS

Central High School

Contact this candidate