Customer Service Life Insurance

Hector O. Ariza 718-***-****

**-** **** ****** *** 1 Astoria, New York 11102 ******.*.*****@*****.*** Education

TCI College - New York, NY Associate’s Degree in Occupational Studies 2009 - 2011 Certifications

● NYS Commercial License (B) Active

● CPR Certification

● OSHA 30 Hour General Industry Safety and Health Certification

● OSHA Hazardous Waste Operations and Emergency Response Certification Work Experience

Project Redirect - Jamaica, NY Shift Supervisior (Billingual) 2023- Present

● Ensure safety of all residents and maintain enforcement of the code of conduct

● Manage staff on a daily basis and coordinate coverage for all corresponding shifts

● Investigate and escalate complaints and incidents reported to SIU, DHS and staff management

● Communicate effectively with residents, staff, peers, other supervisors and management Professional Chauffeur - Valley Stream, NY Driver (Billingual) 2018 - 2023

● Clean driving record with CDL

● Outstanding customer service and communication skills

● Excellent ability to plan and memorize routes from customer-provided schedules

● Picked up and delivered clients to and from various urban and suburban locations New York Life Insurance - Lake Success, NY Insurance Agent (Billingual) 2012 - 2016

● Responsible for corporate and consumer sales

● Maintained a regular follow-up schedule with each active client

● Trained new insurance sales representatives as they were hired by the company

● Structuring financial products for retirement for families, business, and individuals New York City Police Department - New York, NY Police Officer (Billingual) 1998

● Responded to police station- and 911 calls involving traffic incidents, criminal activity, etc

● Worked with patrol partner and other first responders to ensure victim and public safety

● Leveraged fluency in Spanish and it’s culture to strengthen police-community relations

● Displayed sound judgement under pressure in life-threatening situations and other emergencies Skills

Computer: Proficient in Microsoft Word, Type 40 WPM Language: English, Spanish, and Portuguese

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