IT professional, hardware and software
Resume:
Jeffrey P Gorman
Richmond, KY
*********@***.***
https://www.linkedin.com/in/jeffreypgorman/
Summary
Managed two VAN service conversion projects reducing data transmission costs by 75%.
Onboarding of EDI trading partners reduced future data entry personnel labor by 80%.
Project Manager for conversion of EDI documents from Gentran Server translator to Gentran Integration Suite.
Team Lead for upgrade from Gentran Integration Suite 4.3 to Sterling Integrator 5.1 including replatform from UNIX to Windows Server
Design and code inventory control receiving program modifications preventing thousands of dollars in losses on unapproved substitution of goods by vendors.
Experienced computer hardware, satellite and communications equipment technician.
Work History
August 2024 – Reduction in force layoff due to loss of primary customer
March 2019 – August 2024 - Senior Field Service Engineer- Worldwide Tech Services- Onsite repair service for Hughes Satellite system, networking, routers, modems and media players. Certified Dell, HP and Lenovo PC and Laptop warranty technician. Dell enterprise servers, Sony televisions, Dell, HP and Lexmark Printers.
July 2018- March 2019- Conduent - Lexington,KY – Customer Service Agent for Humana mail order pharmacy business. Promoted to new Humana pilot project team in January 2019. HIPAA compliant.
November 2017 - Reduction in force layoff- position eliminated
July 2014 to Nov 2017: Senior Application Developer, EDI - Tempur Sealy International, Lexington, KY.
Developing EDI maps and automated business processes in IBM Sterling B2B Integrator and Sterling File Gateway. Utilized mailboxing functionality.
Implement file transfer using SFTP and AS2 protocols.
Support Accellos Vsync EDI processing module for Microsoft Dynamics AX.
Trading partner administration in Vsync.
Support data flow processing with Biztalk to facilitate file transfer through Vsync.
Support file transfer through EC Gateway.
Jan 2003– July 2014: Senior E-Commerce Analyst Family Dollar Stores– Charlotte, NC
Project Manager and Supervision of offshore production support team. Team lead for B2B EDI development and Support for Sterling Integrator. Project manager for new EDI projects.
EDI Subject matter expert
Project manager for EDI projects
Supervision of offshore support and development team including Task assignment and evaluation of results from offshore.
Business and Technical analysis for EDI processes including requirement gathering and system documentation.
Primary contact for Merchandising, Accounts payable and Transportation departments related to EDI processing
Regular reporting of project statuses and production incident resolution to stakeholders and upper management.
Mentoring and training of business partners involved in EDI processes including Merchandising, Accounts Payable, Transportation and Procurement and production control administrators.
Creation of EDI training class for corporate employees.
Setup of new partner mailbox relationships in Sterling File Gateway.
Project Manager for two EDI VAN service conversions in 2007 and 2010 - reducing total monthly VAN charges by 75%.
Project Manager for conversion of EDI documents from Gentran Server translator to Gentran Integration Suite.
Team Lead for upgrade from Gentran Integration Suite 4.3 to Sterling Integrator 5.1.
February 2002– Reduction in force layoff due to post 9/11 retail slump
Jan 2001 – Feb 2002: Programmer Analyst EDI -Goody's Family Clothing –Knoxville, TN
Programming AccuCOBOL, Microfocus COBOL and Visual Basic 6.0 applications including EDI processing, 856 shipping notices and distribution center receiving.
Design and code inventory control receiving modifications preventing thousands of dollars in losses on unapproved substitution of goods by vendors.
Maintenance and support of the EDI system, 850, 856, 852, 810 documents.
March 1996– Jan 2001: Programmer and Operations Team lead- Educational Computer Systems, Inc (ECSI) – Pittsburgh, PA- Programming Financial applications and reports in Microfocus COBOL including General Ledger reports, banking transactions using NACHA file format and monthly data uploads to the National Student Loan Data System (NSLDS) Operations support, Monthly billing and report generation, Postal presorting, Lockbox payment processing, Client Data transmissions
May 1993 – Mar 1996: News Director -WKZV Radio –Washington, PA- Manage news staff. Compose and read hourly newscasts, Disc Jockey commercial production and advertising sales.
Certifications
CompTIA - Network +, CompTIA - A+
Education Contact hours completed toward Project Management Professional PMP
Education
Wingate University- MBA program- 18 credits complete-incl: Accounting, Economics, Statistics
Robert Morris University- Bachelor of Science, Management Information Systems
Clarion University of Pennsylvania - Bachelor of Science, Communication
Additional skills include:
Excel, Powerpoint, Visio, Microsoft Access, SQL, Business Process Modeling Language (BPML), Supply Chain, COBOL and Visual Basic programming, UNIX, NACHA bank files
Contact this candidate