WAITER

PRASENJIT BARMAN ROY

Seeking a position that will enable me to utilize the skills I possesses to the maximum extent, in creative and challenging environment, and use my full potential for the growth of the organization and its environments.

CONTACT DETAILS

JABA APARTMENT

3rd FLOOR

53/1 CHOWDHURY PARA ROAD.

BEL TALA.

P.O+P.S – BARASAT

KOLKATA – 700124

INDIA

(M) & (W/A) +91-891*******

E-mail address: *****************@*****.***.

PERSONEL DETAILS:

FATHER’S NAME : Late.Sajal Kumar Barman Roy (Retired from Indian

Airlines Ltd.)

DATE OF BIRTH : 06th July, 1979

SEX : Male

MARITALS STATUS : Married.

NATIONALITY : Indian

RELIGION : Hindu

PASSPORT NO : U5069525

LANGUAGES KNOWN : English, Hindi, and Bengali

EDUCATIONAL QUALIFICATIONS:

EXAMINATIONS

YEAR

BOARD/ UNIVERSITY

DIVISION

Madhyamik (10th STANDARD)

1998

WBBSE

Appeared

Higher Secondary

2000

Wbbse

Appeared

Graduate (Com)

2003

Wbbse

Appeared

Computer

Excel, Word & Net Browsing.

WORKING EXPERIENCE

1.Worked as a helper at Kathleen Air Caterer in Kolkata from 01.04.1998 – 25.06.1999.

2.Worked as a Flight Catering Assistant in Patna Airport Restaurant from 02.06.1999 – 23.08.200

3.Worked as a Flight Kitchen In-charge at Swosti hotel (5 STAR) in BHUBANESHWAR from 15.09.2001– 22.10.2006

4.Worked as a Kitchen Supervisor at SWOSTI Hotel in BHUBANESHWAR from 25.10.2006 – 20.12.2007

5.Worked as an Operation In-charge of In-Flight Catering at Flying Chef Air Caterer- Ahmedabad from 20.01.2008 – 15.01.2011

6.Worked in Respite group ltd. (L & T LTD.KNOWLEDGE CITY.) As an Asst mgr. from 20.01.2011 to 15.07.2013 industrial & institutional catering in Baroda.

7.Worked in Neo Majestic 5 Casino Hotel in Goa as a Sr. F & B Executive from 18/09/2013 to 20/09/2015

8.Worked in Master Cook Company in Dubai, LLC as a team leader. From 27/09/2015 to 18/02/2015.

9.Worked in Xclusive Clover Hotel Apartments Deira, Dubai as a F & B supervisor from 22/02/2015 to 26/12/2015

10.Worked in Kenilworth Hotel Goa as a F & B captain from 01/01/2016 to 28/03/2016.

11.Worked in Kolkata airport 9 players Restaurant as a Restaurant manager under on TFS (Kolkata) payroll since 1st April 2016 to 24th June,2021.

12.Worked in Labranda Riviera Resort & Spa Hotel (FTI Group under head on Metting Point Group of Hotels) in Malta (EU) as a waiter from 09/07/2022 to 04/10/2022.

13.Worked in Café Del Mar in Malta (EU) as a supervisor from 05/10/2022 to 08/09/2023.

14.Worked in Three Vee Flight Kitchens in Chandigarh, Mohali as a Sr. Duty Manager in India from 25/09/2023 to 27/10/23.

15.Worked in Ritz Classic Restaurant in Goa as a Asst. Restaurant Manager in India from 18/03/2024 to 30/06/24.

16.Currently working in River View Hotel in Ahmedabad as a F & B HEAD and also HR executive (pay roll) from 08/07/2024 to present.

JOB RESPONSIBILTY FOR FLIGHT CATERING OPERATION MANAGER.

1.Collecting passengers load from various Airlines offices & discuss with Airlines Airport Manager for passenger under or over load.

2.Put up the load sheet to Air catering kitchen and discuss with Chef & kitchen supervisor.

3.Check the food quality and quantity with Hygiene officer.

4.Check the preset as per load shit.

5.Check the all equipment properly before preset up.

6.Hot main dish out, packed & chilled properly.

7.Hot dish & tray set up divided in 60:40 ratios as per load shit basis for both gully flight.

8.Check the flight status & load in the HI-LIFT

9.Confirm the final load & load in to the flight

10.Hand over to cabin crew & getting the signature on the check shit.

11.After flight take off reporting to the Airlines duty manager & collect his signature for flight catering billing purpose.

12.Once in a week check the entire inventory like beverage, dry food, frozen food, cutlery, crockery etc.

13.Every month of first session sending to the catering store manager for catering packaging material requestion at the basis of 100% load factor & also send monthly physical inventory

14.Check the hygiene properly like kitchen, Store, packaging room, all equipment’s.

15.Preparing the staff duty roaster.

16.Briefing to all staff like proper grooming, shaving etc.

17.Prepare Dummy setup for next day.

18.Follow up with all Airlines office for payments

19.Checking supplier’s food quality & quantity as per purchase order.

JOB RESPONSIBILTY FOR RESTAURANT MANAGER.

Overseeing daily operations, serving more than 1,000 clients daily.

Leading a team of 120+ staff, including scheduling and ongoing training.

Maintaining customer satisfaction rate above 95%.

Dealing directly with any customer complaints during my shift.

Ensured compliance with health and safety regulations.

Managed inventory, reducing food waste by 20%.

KEY ACHIEVEMENT:

Implemented new marketing strategies, resulting in a 70% sales increase.

Trained three other assistant restaurant managers, all of whom went on to manage successful restaurants within the TFS chain.

Skills

Hospitality management

Administration

Guests’ relationship management

Tourism,

Community relation

Housekeeping management

Vendor management

Guests house management

Security management

Facility management

Team building

Staff development

Complaint handling

Retail store operation

Leadership

Customer service

Inventory management

Staff training & development

Marketing & promotions

Conflict resolution

Technical Skills

MS Office

Accounting

Excel

Accounting Software

Manual Accounting

Proficient in software (IDS, Posimen Shaw flex, LM)

Certifications

Food Handling Certificate course from Malta (EU) Validated up to (2022 to 2027)

HOBBY:

Listing Music, Watching any kinds of documentary like science & world history,

DATE: SIGNATURE

(PRASENJIT BARMAN ROY)

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