Customer Service Data Entry

ROBIN WILLIAMS

**** ****** *****

Melbourne, FL *2934

Phone: 321-***-****

*****.************@*****.***

Ability Summary

I have strong written and verbal skills, after having to conduct myself in a professional setting. I work well independently and as part of a team. I have management experience, after supervising others for a period of over 10 years. I have extensive experience working in a multi-faceted job setting, and coordinating with different members responsible for different aspects of the project. I have excellent customer service and people skills. Throughout my entire professional career I’ve worked to provide excellent customer service to all diverse populations. I’m very detail oriented, have a strong work ethic, and am motivated to do whatever it takes to get the job done. I am proficient in data entry into multiple systems, utilizing a multifunctional phone, multitasking, and am skilled in the use of computer systems (Microsoft Word).

Employment History

Customer Service Representative

12/2017 – 10/2018 & 10/2019 – 03/2020

Adecco - Radial

915 S. Babcock St., Melbourne, FL

Processing customer orders via telephone, addressing customer concerns / complaints / resolutions. Utilizing customer service techniques to effectively manage a high volume call flow.

Shift Manager

09/2004– 03/2013

McDonalds

1005 Eau Gallie Cswy, Melbourne, FL

To serve guests quality food with the best customer service and guest care. Other duties included food preparation, customer service, payroll, and employee supervision.

Cashier / Lineworker

12/2003 – 09/2004

Cici’s Pizza

1270 N. Wickham Rd., Melbourne, FL

Processing food orders and exchanging money. Working as a team and acting in a leadership capacity, while preparing and serving food.

Cafeteria Services

01/1999 – 11/2003

Consulate

3033 Sarno Rd., Melbourne, FL

To provide high quality food service to the elderly and disabled, in a skilled nursing facility.

Education and Training

Issuing Institution

Location

Qualification

Course of Study

Serve Safe Certification

Melbourne, FL

Certification

Food Preparation

McDonalds Management Certification

Melbourne, FL

In progress

General Studies (Associates Degree)

Melbourne, FL

Certification

Management Training Course

Eau Gallie High School

Melbourne, FL

In progress

General Studies (Associates Degree)

Melbourne, FL

High School Diploma

General High School Curriculum

References

Kenneth Whitlock, BS

Circles of Care, Inc. CAT Team 321-***-****

Jessica Tampa Store Manager 321-***-****

McDonalds

Paulette Johnson Director of Revenue 321-***-****

Hilton Cocoa Beach

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