Customer Service Representative
Resume:
Terry Hill
Customer Service Billing Representative
Dayton, OH 45420
********@***.***
Vast customer service experience. Worked briefly at Fidelity Investments where I passed SIE. Worked for Westminster Financial in Operations as an Account Manager. Authorized to work in the US for any employer
Work Experience
Account Manager
Westminster Financial - Beavercreek, OH
February 2023 to December 2023
Operations. Duties including customer service and answering inbound calls. Processing mail. Helping customers with website and money movement. Processing management agreements. Running performance reports for principals and representative’s client meetings. Customer Service Representative
Fidelity Investments - Covington, KY
June 2022 to January 2023
Currently in the process of studying and testing for Series 7 and 63. Have passed SIE. Customer Service Representative
AES Ohio - Dayton, OH
June 2021 to March 2022
Inbound calls. Processing payments, setting up payment arrangements at customer’s request. Verifying requirements were met for reconnect orders, submitting reconnect orders. Establish new service orders and transferring service orders.
Customer Service Billing Representative
Charter/Spectrum - Kettering, OH
January 2021 to June 2021
Job entailed data entry, processing payments, upgrading service, downgrading service, researching missing or misapplied payments.
PSE Mail Processing Clerk
Post Office USPS - Dayton, OH
April 2019 to December 2020
Sorting mail by zip code and dispatching to delivery drivers. Call Center Customer Service Representative
Synchrony Financial - Kettering, OH
February 2017 to March 2019
Processing credit card payments, allocating installment payments, address changes and processing applications. Much more.
Medical Coder/Biller
Access Healthcare LLC - Spring Hill, FL
May 2015 to March 2016
Abstracting ICD 9 and ICD 10 codes from office visits by physicians within the Access network. Auditing E/M levels or assigning them to above said office visits. Assigning CPT codes for procedures done in office visits. Bank Teller
PNC Bank/National City Bank - Dayton, OH
August 1995 to March 2005
Handling all customer account transactions. Balancing my drawer and branch balancing. Education
Associate's Degree in Medical Coding/Billing
ATA Career Education - Spring Hill, FL
2013 to 2015
Skills
• CSR
• Call Center (2 years)
• Customer Service (10+ years)
• Customer Care
• Customer Support
• CPT Coding
• ICD-9
• Medical Billing
• Medical Coding
• Customer service
• Typing
• SharePoint
• Medical coding
• ICD-10
• ICD-9
• Medical terminology
• EMR systems
Certifications and Licenses
Certified Professional Coder (CPC)
January 2015 to June 2017
SIE
October 2022 to Present
Additional Information
Skills
• HIPAA Certification
• CPT Coding
• ICD-9-CM
• ICD-10-CM
• HCPCS Coding
• Medical Terminology
• Medical Abbreviations
• CMS 1500
• Pharmacology
• EMR (Caretracker)
• Patient Scheduling/Records
• Microsoft Office/Word/Excel
Contact this candidate