Continuous Improvement Program Management

Kelly Craft

Parker, CO 303-***-**** *****.******@*****.*** LinkedIn.com/in/Kelly-Craft

Agile Coaching Military Leadership Program Management Transformation Leader with Experience in Driving Enterprise-Level Agile Adoption and Strategic Innovation Accomplished Agile Coach with a proven history of supporting enterprise transformations and managing complex software programs across financial, government, and logistics sectors. Adept at facilitating strategic planning and program execution, driving enterprise-wide Agile adoption, and elevating team performance. Military veteran with extensive leadership background. Committed to fostering innovation and continuous improvement. Articulate communicator with exceptional organizational and interpersonal skills. Skills and Capabilities

SAFe SPC 6.0 Certification

Product Ownership

Strategic Planning

Continuous Improvement

Release Train Engineer

Requirements Gathering

Stakeholder Engagement

Performance Metrics Analysis

Training Program Development

Change Management

Program Management

Risk Mitigation

KEY CAREER ACCOMPLISHMENTS

Enterprise Transformation

• Supported multiple Scaled Agile implementations for clients seeking to improve business agility and scale enterprise planning.

• Contributed to change management planning for large client in support of SAFe implementation to assist change initiatives.

• Played key role in new product planning for established Release Train for financial service organization during Covid impact.

• Trained and coached the launch of multiple Agile Release Trains to support SAFe implementations for client transformations. Agile Program Management

• Facilitated and coached client’s Communities of Practice to support Agile cultural adoption for enterprise SAFe implementations.

• Planned and supported enterprise certification training for all SAFe roles, over 500 team members trained with 90% passing rate.

• Consistently engaged with multiple client Centers of Excellence to align with enterprise strategy to support values driven culture. Portfolio Coaching

• Coached portfolio leadership and business stakeholders to align product strategy with architectural runway to improve outcomes.

• Facilitated Epic and Feature decomposition with product management and technical leadership to prepare backlogs for planning.

• Experienced in establishing risk mitigation and impediment resolution plans with portfolio leadership that has consistently supported Release Train execution of key business objectives. Release Train & Agile Team Coaching

• Facilitated Planning Interval (PI) events for new and existing SAFe enterprises to elevate collaboration and objectives delivery.

• Proven history of utilizing Release Train metrices to facilitate troubleshooting and developing continuous improvement backlog.

• Experienced facilitating product backlog development events such as story mapping and customer journey to accelerate planning.

• Consistent experience engaging team management and technical leadership to empower team autonomy and decision making. EDUCATION & CREDENTIALS

Master of Science in Strategic Innovation & Change University of Denver Master of Science in Information & Communications Sciences Ball State University Bachelor of Arts Ball State University

CERTIFICATIONS

SAFe 6.0 SPC, RTE, PO/PM & SASM, Scaled Agile Framework Certified Scrum Master, Scrum Alliance Certified Scrum Professional, Scrum Alliance Professional Scrum Master I, Scrum Inc. LEADERSHIP TRAINING

U.S. Army Officer Leadership Training, Locations: Ft. Benning, GA; Ft. Bragg, N.C.; Ft. Leonard Wood, MO Kelly Craft - 2 P a g e

PROFESSIONAL EXPERIENCE

Cprime, Inc. Denver, CO May 2022 – Jul 2024

Agile Coach Consultant

SPC certified coach supporting SAFe enterprise implementations, portfolio planning and execution, as well as role-based certification training.

Consistently engaged with facilitating product roadmap sessions for portfolio leadership and business stakeholders that support initial client Interval Planning that resulted in aligning Agile Teams to leadership’s vision.

Orchestrated portfolio-level PI planning, aligning cross-functional teams to portfolio and business objectives that improved outcomes and increased planning engagement for multiple release trains. Truckstop.com Denver, CO Sep 2021 – May 2022

Senior Agile Coach

Served as coach and liaison to portfolio and technology leadership positions to promote greater business agility for fast growing company.

Increased production deployments by more than 10% month over month by collaborating with program leadership to streamline product development planning and tracking processes, resulting in improved cross-team collaboration and product implementation. WORLDPAY/FIS Denver, CO Feb 2019 – Aug 2021

SAFe Senior Scrum Master

Coached for multiple onshore and international-based teams supporting diverse services platforms for leading banking corporation.

Facilitated planning as RTE for six Agile teams over two years, ensuring timely delivery and well-organized team operations.

Organized and led release planning for multiple platform-based teams, supporting up to four releases per Planning Interval. Charles Schwab Lone Tree, CO Feb 2017 – Jan 2019 Senior Scrum Master

Led product and deployment planning for multiple onshore and offshore Agile teams at a premier financial services organization.

Accelerated delivery of key applications which increased client onboarding efficiency by more than 50%.

Implemented team assessments and surveys to measure Agile practices across multiple business units to target improved planning and product deployments, meeting stringent delivery schedule of new client onboarding tools. Mortgage Cadence (an Accenture Company) Denver, CO April 2016 – Feb 2017 Scrum Master

Servant Leader and teach coach, guiding multiple financial service product teams toward better agility and collaboration.

Provided transparent updates to leadership, highlighting team opportunities and successes in improving collaboration.

Supported growth of mortgage servicing suite, resulting in expansion of services for multimillion dollar client. 5280Solutions (Nelnet) Denver, CO March 2014 – March 2016 Scrum Master

Supported the formation of multiple Scrum teams while overseeing projects across government contracted financial systems.

Coached multiple teams on Agile transformation, advancing the organization's shift from traditional waterfall methods to improve program delivery and solution quality.

Oversaw planning and deployment of critical multimillion dollar financial services for government agency. Early Career Experience Available Upon Request

US Army (Reserve) Denver, CO Commissioned Officer

• Trained and mentored enlisted soldiers, increasing their readiness for potential deployment through rigorous preparation. Business Development Roles

• Liaised and worked closely with Fortune 500 stakeholders and leaders to understand project plans and identify obstacles.

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