Data Entry Customer Service

JB

JENNIFER BENZ

**************@*****.*** +1-813-***-**** Pensacola, USA 32504

Dedicated, flexible professional with a proven track record of excellence in communication and organizational skills. Expertise in effectively addressing the needs of multiple individuals while collaborating with executive teams and peers. Proficient in various software applications, including Word, Excel, and PowerPoint. Implemented electronic file management system, reducing paper usage by 70%. Excited to contribute to your company's success. Customer Service

Data Entry

Excel

Organizational Skills

Interviewing

Microsoft Office

Outlook

Escrow

Microsoft Outlook

CRM Software

Classroom Management

Records Management

Salesforce

Tutoring

Retail sales

Sales

Microsoft Word

Curriculum Development

Administrative experience

Microsoft Access

Event Planning

SharePoint

Documentation review

Archival standards

Teaching

Typing

Fair Housing regulations

Recruiting

Front desk

Talent acquisition

Microsoft Powerpoint

Google Docs

Social media management

Soft Pro

Administrative Support

D.R. Horton Pensacola, FL

Closing Coordinator

11/2022 - 08/2024

Review HUDs prior to closing

Prepare and maintain closing packages

File original HUDs, plans, lender letters, etc

Daily communication with lenders, sales team and home buyers Purchase agreement processing and filing

Communicate and follow-up with lenders, title and sales staff to ensure timely closings

Review closing paperwork

Provides all information necessary to facilitate timely closings Review contracts

Reconciliation of Earnest Money Exception Report

Set up Customer closing appointments with attorney's office and customer Notify customer in writing of the closing

Notify mortgage company of closing dates scheduled Summary

Skills

Work Experience

Supply attorneys with closing documentation including final surveys, soil treatments, contracts, certificates of occupancy and keys File all closing documents in the lot file

Obtain expected closing dates from Construction management for all contracts

Update stages of completion and actual closing dates in the Homebuilders software system and Sales Report software as information is provided Distribute the Stage Report to Construction Management DHI Title Pensacola, FL

Escrow Assistant

03/2022 - 10/2022

Responsible for preparing real estate closing documents Improving services provided

Maintaining files and records

Acting as a liaison between the customer and parties involved in transactions

Resolving client requests

Managing customer queries

Sunbelt Title Agency Pensacola, FL

Escrow Assistant

05/2021 - 02/2022

Responsible for preparing real estate closing documents Improving services provided

Maintaining files and records

Acting as a liaison between the customer and parties involved in transactions

Resolving client requests

Managing customer queries

Fortis College Foley, AL

Director of Admissions

12/2020 - 05/2021

Responsible for interfacing with prospective students looking to enroll in Fortis College

Use Vanilla Soft system to maintain and work pipeline of prospects Work closely with Instructors and staff to ensure students success Maintain follow up so as to help students succeed in the courses they are enrolled in

Bisk Education, Inc. Tampa, FL

Student Success Specialist

02/2020 - 11/2020

Responsible for interfacing with prospective students looking to enroll in certificate programs through Villanova University

Use Salesforce software to maintain and work pipeline of prospects Work closely with Student Managers to ensure student success Maintain follow up so as to help students succeed in the courses they are enrolled in

John Casablancas Modeling and Talent

Management Tampa, FL

Talent Acquisition Manager and

Admissions Representative

05/2019 - 12/2019

Responsible for acquiring potential talent/ students through lead system Reviewing talent/ students through the audition process Enrolling talent/ students into our training process Maintaining good relationships with the talent/ students and their families through excellent communication and conscientiousness Work closely with the instructors and front desk employees to help maintain a positive, productive environment for the talent/ students UMA Tampa, FL

Admissions Representative

02/2018 - 05/2019

Responsible for interfacing with prospective students Working with Student Managers to ensure students success Helping train new representatives and working with fellow reps to meet matrix objectives and start students

Working on ARGOS System to contact potential students Maintaining communication lines with students and helping to keep them motivated

First American Title Co Tampa, FL

Escrow Assistant/Receptionist

07/2017 - 02/2018

Gathering client and financial information for processing Handling funds

Entering data in system

Responding to information requests

Preparing, assembling escrow documents

Department of Children and Families/

Children's Legal Services Pensacola, FL

Administrative Assistant

05/2016 - 06/2017

Input orders into Florida Safe Families Network and document and keep records of orders written and submitted by attorneys at CLS Maintain files of ongoing cases and keep records up to date Answer phones and interact with public and office staff in a professional and friendly manner

Deliver documents to the Sheriff's Department and Clerk of the Court Florida State University Pensacola, FL

Reading Researcher/ Assessor

03/2013 - 05/2016

Responsible for administering specialized tests to targeted groups of students

Responsible for scoring the tests that were administered so that they could be entered in a calculated for research data

Coordinated progress with co-workers and supervisors so that study could be completed in a timely manner

EPISCOPAL DAY SCHOOL Pensacola, FL

Kindergarten Teacher

01/2005 - 01/2010

Developed lesson plans for classroom sizes of about 20-25 students Analyzed effectiveness of lesson plans and make necessary adjustments Addressed student's behavioral issues as they arise Coordinated with other teachers and staff members to plan interactive, educational activities for students

Recorded students' progress in the class

Communicated with parents of students in order to provide students with a well-rounded education

UNIVERSITY OF WEST FLORIDA Pensacola, FL

Bachelor of Arts degree in Elementary Education

Certified Notary Public, 08/01/21, 08/31/25

Excel & Word

Strong Written & Oral Proficiency

Customer Service

Communication Skills

Data Entry

Time Management

Organizational Skills

Record Management

Computer Proficiency

Education

Certifications

Areas of Strength

Assessments

Food service: Customer situations, 06/01/24, Proficient Management & leadership skills: Impact & influence, 01/01/22, Proficient Attention to detail, 08/01/24, Proficient

Customer service, 11/01/20, Proficient

Customer focus & orientation, 06/01/24, Proficient

Work style: Reliability, 06/01/24, Proficient

Filing & organization, 02/01/22, Proficient

Administrative assistant/receptionist, 08/01/24, Proficient Sales skills, 11/01/20, Proficient

Spreadsheets with Microsoft Excel, 09/01/21, Proficient Willing To Relocate: Anywhere

Authorized To Work: US for any employer

References available upon request.

Personal Information

References

Contact this candidate