Quality Assurance Analyst

Quality Assurance Analyst (Spreading and Covenant Compliance)

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Quality Assurance Analyst in the Lending Fulfillment Customer Service team as part of the Commercial Banking Operations division. Learn more about the career areas and lines of business at wellsfargojobs.com.

This position is responsible for providing first level analytical support for reviewing actions, transactions, documentation, processes and programs to ensure quality standards are met, relevant controls are followed and executed, and deficiencies are identified and addressed.

In this role, you will:

Examine and research complex programs, processes, claims, documentation, or files to ensure compliance with internal company requirements or agency or government regulations

Perform advanced, comprehensive reviews of multiple types of executive resolution transactions and case reviews within a business line

Identify risks and problem areas and recommend improvements

Research risks and develop solutions for problems identified

Perform branch or office inspections on key controls, procedural, or policy inspection points to ensure compliance with company requirements, agency or government regulations

Evaluate staff knowledge and compliance with governing policies, procedures and regulations

Provide support for exam management activities and any other initiatives as needed

Mentor less experienced staff and assist with their development

Consult with leadership related to results of assessment

Communicate overall process or transaction quality

Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies

Required Qualifications:

2+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Experience with Finance and Accounting concepts, methodologies and systems such as Cost Basis Accounting, GAAP, Balance Sheet or Income Statement

Must be familiar with GAAP and IFRS accounting principles, loan documentation, components of financial ratios, spreading and covenants.

Commercial banking experience

Experience analyzing accounting principles, tax returns, and business and personal financial statements

Experience with one or a combination of the following systems: Automated Financial Systems (AFS) commercial loan system, FIS Optimist or ICMP

Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management

Leadership skills including; coaching, training, and mentoring

Knowledge and understanding of loan documentation

Ability to recognize service possibilities that will increase customer satisfaction.

Sound analytical skills with high attention to detail and accuracy

Ability to apply knowledge of processes and systems to accomplish tasks.

Excellent verbal, written, and interpersonal communication skills

Listen, understand, respond, and build relationships across the organization.

A BS/BA degree or higher in business administration, economics, accounting, finance, or other business-related field

Ability to work effectively, as well as independently, in a team environment

Intermediate Microsoft Office skills

Job Expectations:

Ability to work additional hours as needed

Work in one of the posted locations below on a hybrid schedule of 3 days in office / 2 days from home.

Primary Posting Location:

1525 W W T Harris Blvd, Charlotte, North Carolina 28262

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