Customer Service Administrative Assistant

Denesia Weeks

************@*****.***

***- ***-****

Professional Summary – Motivated, enthusiastic leasing agent committed to ensuring a safe and comfortable environment. I offer excellent organizational and time management skills and the ability to implement and enforce property rules and regulations.

Summary of Skills

Excellent customer service skills

Attention to details

Computer skills

Proficient using Microsoft 365

Excellent Interpersonal skills

Proficient using leasing software Yardi

Tenant and Eviction Laws

Housekeeping/Janitorial Knowledge

Work Experience

Maximum Performance Hydraulics Nov. 2023-July 2024

Administrative assistant/Receptionist

Greet customers

I matched receivers and invoices to be paid. I corresponded with customers and vendors through mail, email, fax, teams, or phone for payments.

I entered employee timecards into QuickBooks.

I used QuickBooks to keep track of payroll and employee, customer, and vendor information.

Track packages for vendors and customers

Made sure office supplies and employee lunchroom were stocked

Scheduled meetings

Answered busy phone line and directed to the right department

Filed important papers

Made and received payments

Intersolutions Staffing April 2023 – Current

Leasing Consultant

Educated clients on the current rental market and answered any questions.

Managed the client relationship from initial inquiry through negotiation, closing, and signing of leases.

Organize and review all lease signing contracts, documents, and materials to ensure a seamless process for the applicants. Assisted prospective residents in identifying living and apartment needs. Gathered detailed prospect information for application approval.

Inspected apartments to insure they were move-in ready. Prepared new move-in and renewal leases and addendums. Completed lease packages for each rental and maintained.

Conducted apartment tours, answered questions and highlighted selling features and benefits of the property. Scheduled and coordinated general maintenance and emergency repairs for residential properties

Conferred with customers by telephone or in person to provide information about leasing and pre-leasing apartment units

King County Elections August 2022 – May 2023

Administrative II

Assist voters with questions on-site or may answer incoming calls, provide basic election information, look up voter information, and call voters to verify information; enter data and validate voter information for various elections-related activities.

Process incoming voter registration requests, search for matching records, enter voter information data, and on-site customer service.

Provide support for large-scale operations, establishing, reconciling, and maintaining data.

Process incoming ballots, scan ballots, and ensure that votes are counted as the voter intended through various quality control processes. Open and separate

Envelopes and ballots; inspect ballots and envelopes and complete batch ticket information.

Embassy Suites June 2018 – March 2020

Front Desk Receptionist

Answered phones to take reservations and respond to guest service requests

Checked guests in and out of their rooms, reviewed daily reports, handled multiple telephone lines, and maintained cash drawer.

Upheld cleanliness, organization, and positive morale within the work area.

General office duties included answering phones, giving directions and information on the property and the area to guests, and handling check-ins and check-outs.

Education

Franklin H.S.- Graduated

Post University- Bachelor of Human Services- currently attending

References Available Upon Request

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