Customer Service Event Management

RICARDO GARCIA

Customer Service

470-***-**** ****************@*****.***

PROFILE

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. EMPLOYMENT HISTORY

Server, Call Me Cuban by Yuca Mar 2023 — Present

• Customer Service: Consistently deliver outstanding customer service, professionally handling guest inquiries Miami Beach and complaints to ensure satisfaction.

• Training and Mentorship: Train and mentor new servers on procedures and service standards.

• Menu Knowledge: Fully knowledgeable of menu items, enabling informed recommendations to guests.

• Bar Expertise: Skilled bartender with formal training and nightclub experience.

• Timely Service: Ensure prompt and courteous delivery of food orders for a seamless dining experience.

• Selling Specials: Expert in promoting and selling seasonal or featured menu items.

• Event Management: Experienced in managing large events and leading servers for efficient service.

• Blend of technical skills, quick problem-solving, and the ability to handle multiple priorities, all while maintaining a positive and professional development. Server, Passion Restaurant Group Oct 2023 — Dec 2023

• Performed opening and closing duties such as setting up the dining area, restocking supplies. Miami

• Provided excellent customer service to ensure satisfaction.

• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Server, Annunciatas Restaurant Sep 2022 — Dec 2022

• Took orders from customers accurately and in a timely manner. Cumming

• Responded efficiently to guest inquiries and complaints in a professional manner.

• Ensured that each guest was served courteously, quickly, and efficiently. EDUCATION

School of Hospitality and Tourism Jan 2016 — Jan 2018 La Habana

ABC Bartending School Jul 2023

MBA Miami

SKILLS

Customer Service

Sales

Mentoring

Event Management

Problem Solving

Bartending Skills

Beverage Products

Interpersonal Skills

LANGUAGES

Spanish English

REFERENCES

References available upon request

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