Customer Service Entry Level
Resume:
Skyla M. Lally
CHARLOTTE, NC 28205
*********@*****.***
704-***-****(C)
EXPERIENCE:
May 2024-current PINS MECHANICAL CO.
Charlotte, NC
Server
●Learned all the cocktails (ingredients, ounces, and garnishes)
●Used TOAST system
●Spoke with guest to see which drink would fit them best
●Kept space clean for guest experience
●Ran drinks
●Hosted events for companies and made sure guest hit their minimums
●Communicated with team to make sure all guest were in a safe environment and were not over served
May 2024- current RED ROVER SERVICE Indian Trail, NC
Parts runner
●Spoke with technicians to see what was needed at job sites
●Called and ordered parts from parts houses
●Kept the shop clean
●Processed returns on items
●Learned about diesel engines
October 2023- May 2024
WAFFLE HOUSE
BOONE, NC
Salesperson/ cook
●Maintained clean work environment
●Followed procedures (uniform, cleaning, etc.)
●Kept relationships with guest and had repeat customers
●Learned food safety and proper cleaning
●Handled cash and credit cards
●Served food at proper temperatures
●Customer service
●Worked with my team to ensure guest satisfaction.
●Wrote up customer checks and processed payment at the register.
February 2023-July 2023 EDDIE V’S PRIME SEAFOOD CHARLOTTE, NC
Server
●Worked with high end customers
●Became familiar with fine wines and alcohol
●Kept a cleanly workplace
●Worked with a team
●Kept on task and helped team
●Polished silverware and glasses
● Kept a professional work appearance
●Processed payments
●Served private parties and celebrated special occasions
●Created unique and special dining experiences
●Continuously indulged guests for the ultimate guest experience.
November 2021- February 2023 THE CHEESECAKE FACTORY CHARLOTTE, NC
Server
●Worked with customers constantly.
●Kept relationships with coworkers and assisted when needed.
●Kept on task and helped with whatever was needed i.e running food or bar drinks.
●Multitasked, helping coworkers, providing excellent service, while keeping up with side work.
●Stayed in the dress code.
●Rolled silverware, pre-bus tables and kept stations cleaned.
●Learned Posi system.
●Memorized menu and can give descriptions of items.
●Handled cash and credit cards constantly.
December 2020- November 2021 IRON THUNDER SALOON AND GRILL MONROE,NC
Server
●Worked with customers daily and assisted with all needs.
●Worked and maintained a relationship with bar staff and bartenders.
●Cleaned off tables, bust, pre bust and ran food while running drinks.
●Kept the restaurant clean and maintaining a clean look to the environment.
●Pre-bus dishes and rolled silverware while doing ketchup and sugar refills.
●Trained new staff members on procedures and menu items.
●Kept a “date ready" appearance and abided by the dress code.
●Maintained relationships with customers i.e regulars.
●Opened and closed store (chairs, side work, locking doors, money)
●Handled cash and credit cards regularly.
●Had ALE
●Used teamwork to ensure guests satisfaction.
EDUCATION:
Past PORTER RIDGE HIGH SCHOOL INDIAN TRAIL, NC
Graduated June of 2020
CENTRAL PIEDMONT COMMUNITY COLLEGE CHARLOTTE,NC
Graduating May of 2023
Current APPALACHIAN STATE UNIVERSITY BOONE, NC
Graduating May 2025
Skills:
Microsoft Office, Word, Excel, Powerpoint, Customer Service, Sales.
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