Project Management Customer Support
Resume:
Skills
Work History
Brian Smith
Cedartown, Georgia, 30125
**********@*******.***
http://linkedin.com/in/brian-smith-19223710
https://zety.com/profile/brian-smith-
220*********/321
Detail-oriented, results-driven, and multifaceted professional, with extensive experience in technical guidance and support, project management, and system administration. Recognized as an effective leader, adept at leading and completing numerous technical projects. Efficient at establishing and implementing IT policies and systems to support successful accomplishment of set-forth goals. Armed with exceptional communication and interpersonal skills in establishing long-term working relationships with all levels of professionals.
Project Management
Infrastructure development
Strategic Planning and Needs Forecasting
Cultural Awareness
Construction
2015-01 - Current IT Server Manager
Atrium Floyd, Rome, GA
Oversaw and coordinated technology direction and strategy, process and quality improvement. Managed IT corporate standards compliance, asset management, project planning and management, budgeting, forecasting, and customer relationship management.
Directed IT teams in designing, building, implementing, managing, supporting and enhancing key technologies.
Responsibilities included application lifecycle development, data warehousing, business intelligence, customer support, and client relations. Managed team of 15 technical staff, which include database administrators, server engineers, system engineers, network engineers and technicians Led server and end point teams in conversion post acquisition by Atrium Health, including EMR, IP scheme, reimaging all 4000 devices, migration of end drive, office 365 and support of legacy systems.
Fulfill various tasks such as managing serve infrastructure; providing service-level agreement (SLA); and reaching key performance indicators (KPIs) supporting a network of 3 hospitals as well as primary and urgent care network of more than 200 physicians
Full oversight of daily operations including standard human resources, yearly budgeting, and vendor management
Execute personal development planning, yearly reviews, and weekly one-on- one meetings with staff
Special projects: multiple data center migrations; office 365 migration; hyper- converged hardware upgrade and replacement, Process improvement and Lean projects.
Server and Network oversight for Greenfield hospital build and occupancy Server oversight for Alabama Hospital acquisition and conversion to Floyd 2011-12 - 2015-02 IT Network Manager
Atrium Floyd, Rome, Georgia
Cost savings of 3 million for network replacement
Key duties such as network infrastructure upgrade and replacement; yearly budgeting; private branch exchange (PBX) replacement; and low voltage management
Played vital role in developing hardware or software standards Took full oversight of various special projects including hospital acquisition and conversion to Floyd as well as new hospital build and occupancy Hold responsibility in maintaining wireless infrastructure and telephone system Carry out day-to-day operations such as switch patching, troubleshooting, and tier one support delivery.
Identified departmental needs and made suggestions regarding technical direction
Managed re-platforming activities to convert desktop application to web- based application
Managed Network Operating Center (NOC) technical infrastructure and server performance
Designed specific escalation processes for detected faults and intrusion attempts, defining response hierarchies to promote optimal outcomes Responded to network outages and issues related to circuits, websites, vendors and telecoms
Provided network debugging and troubleshooting services in response to user- reported faults and malfunctions
Identified timeslots for preventive maintenance by examining work schedules and reducing service disruptions for network users Managed aspects of network operations center (NOC) operations Implemented, developed and tested installation and update of file servers, print servers and application servers
Analyzed complex project server issues and worked on large enterprise and business-critical applications
Designed and evaluated WAN and LAN connectivity technologies Education
Affiliations
Interests
Diagnosed and executed resolution for network and server issues Performed network security design and integration duties Planned and implemented upgrades to system hardware and software Maintained flexible schedule and responded to after-hours and weekend emergencies
Directed acquisition, installation and testing of network hardware Secured and connected private networks at multiple sites across interstate corporate WAN
2002-04 - 2011-12 Network Engineer
Atrium Floyd, Rome, GA
Provided network support services for devices such as hubs, bridges, routers and other hardware
Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms
Provided complete end-to-end engineering and installation of route-based IP network solutions
Integrated fixed wireless connectivity into facilities lacking access to terrestrial high-speed networks
Collaborated with vendors to select and install Cisco infrastructure to optimize network performance and uptime
Managed, tracked and coordinated problem resolution and escalation processes
2013-04 - 2016-11 Bachelor of Science: Technical Management DeVry University - Downers Grove, IL
The Georgia Chapter of the Healthcare Information and Management Systems Society Chamber of Commerce, Rome Chapter
Children Ministry Leader
Community Recreation Youth Soccer Coach
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