Cleaner/Housekeeper

MARGRET ATONGA

Nairobi, Kenya *****/ +254-***-***-***/ ***************@*****.***

Summary

Responsible sales associate, passionate about delivering outstanding quality of service. offering two years of experience in industry with history of recognition for performance. Motivated cleaners with two years of progressive experience. Energetic self –starter and team builder. navigates high stress situations and achieves goals on time and under budget Quality head housekeeper with extensive background in advanced management processes. utilizes superior communication skills to build meaningful trust relationship that exceed client demand. highly skilled project manager with outstanding team leadership abilities to meet targets consistently. Experience

Retails sales associate 01/2022 to currently work here Beatrice Wanjiku Nairobi, Kenya

Used open ended questioning to understand customer needs and recommend appropriate products

Worked checkouts and floor sales during peak seasonal trade period

Resolved customer queries using active listening a problem solving skills.

Used downtime to clean store floor, rearrange products display and restock shelves.

Accepted and processed new orders and refunds in line with the company standards, fulfilling customer needs and fostering loyalty.

Advised customer on current company products and services available, tailoring advice to suit customer needs.

Hotel cleaner 02/2019 to 12/2021

Jessy Thuku Nairobi, Kenya

Cleaned public areas quietly and efficiently, minimizing disruption to hotel guests

Stored and disposed of cleaning products safely and appropriately in line with specific chemical handling guidelines.

Collaborated effectively with hotel staff to ensure smooth running operations for maximized customer satisfaction.

Maintained excellent physical fitness level to satisfy and appropriately lift and transport heavy products Housekeeping Cleaner 01/2016 to 01/2019

Hr. Qwetu Hostels Nairobi, Kenya

Demonstrated professional cleaning services, consistently achieving 5-star reviews

Cleaning and restocked bathroom to keep facilities fresh

Ensured continued resident safety and privacy while performing cleaning duties

Kept rooms dust free by dusting and polishing worktops, cupboards and ornaments

Periodically removed waste and recycling to uphold tidy presentation standards. Skills

Superb time management Computer literate

Upselling expertise Money handling

Condiden communicator Merchandise control

Education

Certificate in computer packages 04/2010 to 04/2011 Komarock collage Nairob

Language

English: First language.

Kiswahili: Second language.

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