Desktop Support Technical

Richard E Snyder

*** * ****** *****

Port Hueneme Ca, 93041

Phone: 805-***-**** Email: ******@***.***

Summary

Successful, talented, IT professional with 15+ years of IT networking infrastructure provisioning, data center management, and desktop support experience who has developed an exceptional cross-functional skillset for delivering outstanding technical services.

Experience

Contractor Multiple Providers 03/23/2022 - Present

Independent customized field support for home office/small office environment including installs, troubleshooting, recovery, virus and malware mitigation for PC, Apple desktops as well as Android and iPhone.

Technical Support Lead III TeamLogic IT 01/17/2022 – 03/22/2022

Build-out and integration of new small business network including network cabinet, cable plant management, Sophos Firewall, switches, and access points as well as ISP services. Deployed Kaseya VSA RMM product and integrated Autotask, IT Glue, and Rapid-Fire Tools into the new franchisee office supporting the small business IT networking and associated MSP offerings.

Field Technician II MTI Global 10/2020 -11/2021

Part-time retail field support technician servicing Samsung, Apple, LG, Sony, and other in-store product displays found in BestBuy, Target, and Walgreens. Product security of vendor products as well as networking of devices via the corporate network environments, served to rigid vendor standards, form the primary functions.

Contractor/Self-Employed Zone III Systems 08/2018 – Ongoing

Freelance Network contractor for several services working as Field Engineer installing routers and firewalls in small to medium-sized companies in the local market with Externetworks, TEKsystems, and Strategic Systems, via online “Field Engineering” app as the primary vendor source.

In addition, supporting local youth sports by working for United States Water Polo and local high schools as a sports official

Site Engineer/Onsite Support Manager Nokia USA Inc 03/2011-08/03/2018

Global team member of Nokia's Technologies Engineering Systems group supporting USA Corporate Headquarters, other national locations, and backup for EU sites, with the primary assignment being the direct management for all Engineering Systems R&D network IDFs, MDFs and data centers. Also, detailed responsibility for physical cable plant, layer 2, and layer 3 network connectivity for the campus as well as supporting Cisco routers, Nexus switches, Cisco ASA Firewalls, and HP Blade Centers within a virtualized environment. Daily management of local and national onsite support service team members while delivering support services to all skill sets and job levels, receptionist through VIP levels.

Technology Summary

Operating Systems

MS Windows through Win 11, Unix/Linux, Solaris, Cisco IOS/CLI

Desktop Applications

MS Office Suite including MS Visio Pro and MS Project, X windows, NexOs

Networking Protocols

IEEE 802.3, IEEE 802.11X, VPN, STP, VTP, IEEE 802.1Q, DSL, ISDN, FDDI, MAC, PPP, Frame Relay, SONET, ATM, OC3, DS3, T1, WEP, WAP, IPSec, SNMP, SMTP, Telnet, SSH, DNS, DHCP, IPX, TCP/IP, HSRP, RIP, EIGRP, VRRP, OSPF, BGP, MPLS

Networking Tools

Certified Kaseya VSA Administrator, AutoTask, IT Glue, Ciscoworks, SAP_BBD, PagerDuty, DataDog, Pingdom, Zabbix, HP Openview, NNM, Netflow, Solarwinds, Remedy, Splunk, Jira, MicroMuse NetCool, Wireshark

Hardware

HP, Dell, and IBM PCs, HP, Dell, and IBM servers, Nortel 450T, Nortel ARN/ASN, Cisco series 2600, 2900, 3500, 3700, 3800, 4500, 5000, 6500, 7200, 8500, APC 1400/1500 UPS

Education

Temple University Philadelphia, PA Communications- Radio Television and Film

De Anza College Cupertino, CA Photographic- Electronic Imagery

Cisco Curriculum

Interconnecting Cisco Network Devices Building Cisco Multilayer Switched Networks

Basic Switch and Router Configuration Cisco Internetwork Troubleshooting

Building Scalable Cisco Internetworks Advanced Cisco Router Configuration

MPLS- Multi-Protocol Label Switching

Solaris Curriculum

Solaris Fundamentals

Solaris Administration I

Solaris Administration II

TCP/IP in the Solaris Environment

Affiliations and Associations

IEEE- Institute of Electrical and Electronics Engineers

USAWP- United States of America Water Polo

NASA – National Association of Sports Officials

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