Data Entry Specialist
Resume:
SUSAN CHIELLINI
Tampa, FL *****
**********@*******.***
DATA ENTRY SPECIALIST
Award-winning marketing professional with advanced skills in CRM and dBase development and management. Astute eye for detail and validation. Customer-centric. Manages multiple projects, priorities, and deadlines efficiently.
SUMMARY OF QUALIFICATIONS
• CRM certification (Salesforce, Genesis)
• Maintains data integrity and confidentiality
• Report generation
• Thrives in challenging environment
• Strong analytical and communication skills
PROFESSIONAL EXPERIENCE
Mainzer Management, Inc. dba TechStaff 4/2024 - 9/2024 Technical Writer for Client Company, City of Tampa (Contract)
Write, edit, proofread Human Resources documents including Personnel Manual and Policies and Procedures Manual for 16 departments
Format Services, LLC 2/2023 - 5/2024
Proofreader / Copy Editor / Data Entry
Editor/Proofreader/QC for AI-generated legal transcripts, deposition, EUOs, hearings Empire Reporting, Inc.
Legal Transcriber and Proofreader 10/2018 - Present
Legal transcription and proofreader for depositions, EUOs, hearings WellCare Health Plans 2017
Data Entry Manager (Contract)
Project coordinator to schedule and track over 1000 traditional and interactive projects
Database management and creative job QA
Utilized ProSite, SharePoint, and Access systems
Global distribution tracking
Bilingual package harmonizing
PNC Wealth Management, Tampa, FL 2014-2016
CRM-Database Management
Developed and maintained client CRM and database reporting utilizing CRM Genesis
Daily entries of 100+ CRM entries
Daily maintenance of MS Excel database records: Scrubbed, cleaned, and built
Increased client pipeline 80% with scrubbed, up-to-date, client/prospect database
Daily phone count of 100+ calls to verify database records
Proficient using Internet search resources: Google, LinkedIn, D&B, InfoUSA, and more
Improved overall content quality and diversity for sales database 100%
Developed data input forms as backup for database entry logs
Correlated MS Excel database with CRM Genesis content
Increased relevant data records from 300 to 1500+ after scrub and build
Processed event registration, RSVP tracking database, direct mail invitations City of Tampa, Tampa, FL 2011-2013
Special Projects Manager, Pension Office
Developed communications and outreach programs for employees and pensioners
Collateral writer/designer for over 200 forms and marketing materials
Website redesign and content management
Administrator for $14M Enterprise Content Management initiative Hillsborough County Government, Tampa, FL 2009-2011 Community Relations Coordinator / Public Information Officer
Provided guidance for 15 departments under the County Administrator and the BOCC.
Managing editor for internal communications
Copywriter for press releases, web announcements, event, and marketing collateral
Revised and updated 2000+ pages on website (Java platform/Linux System)
Scriptwriter and producer for HTV televised events
Media spokesperson for Hillsborough County and crisis communications AEGON / Western Reserve Life Insurance, St. Petersburg, FL 2006 - 2009 Marketing Communications / Database Management / Traffic Manager
Marketing strategist, copywriter, editor, proofreader, traffic manager.
Developed marketing kits, product education materials and broker/dealer event campaign materials. Produced product brochures, Email/web and direct mail campaigns, training, and trade show collateral.
Developed WRL Style Guide to assign consistency in collateral brand and style.
Initiated /developed ‘Advertising and Compliance” / ‘Website Development’ manuals.
Developed traffic system utilizing CMS ProLogic for tracking 1000+ projects from open to close. Scrubbed database for current entries.
Developed traffic system utilizing CMS ProLogic for tracking 1000+ projects from open to close.
EDUCATION
The University of South Florida
Bachelor of Arts, Mass Communications
SOFTWARE TOOLS
Mac & PC Proficient Adobe Creative Suite MS Outlook 11 MS G-Suite
Acrobat Pro ProSite, ProLogic PeopleSoft CRM: Genesis
CRM: Salesforce MS 365 Taleo Access, Sharepoint
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