Customer Service Senior Caregiver

Alicia McCall

Phone: 704-***-****

E-mail: **************@*****.***

Qualifications and Skills

*10 Years Customer Service *Lead Intake/Resident Shelter Advisor *Food & Nutrition *Senior Caregiver * *Strong Communicator *Strong Conflict Resolution *Strong Leadership *Interpersonal *Efficient *Organized *Team Player *Negotiation *Microsoft Products

Work History

2022 to Present, The Salvation Army, Lead Intake Advocate, Charlotte, NC

Coordinate client referrals to appropriate community and internal resources and to internal resources.

Assessments of all new and existing clients and assist during periods of crisis and/or transitions by utilizing social work techniques.

Assist clients with necessary paperwork according to policies and procedures.

Answer phone and direct customers through negotiation.

Responsible for working with staff members and hall residents to facilitate a healthy and holistic environment.

Answer phone calls, schedule meetings and support visitors.

Carry out administrative duties such as filing, typing, copying, binding, scanning etc.

Complete operational requirements by scheduling and assigning administrative projects and expediting work results.

Responsible for working with staff members and supervising hall residents to facilitate a healthy and holistic environment.

Contribute to the overall intellectual, social, physical, moral, and cultural development of clients.

Oversee, assign various duties, and monitor work of 400 clients.

Direct clients through negotiation and partnership for best outcomes

Supervise clients’ behaviors and deescalate all concerns.

Assist clients with necessary paperwork according to policies and procedures.

2021 to 2021, Charlotte Mecklenburg School System, Food & Nutrition Representative Charlotte, NC

Assist team in ordering correct quantity of foods.

Ensure receiving, storing, handling, preparing, and serving of food are according to established standards.

Assist in the food preparation, serve hot and cold food to students and perform cashiering duties.

Provide students with menus according to diet.

Receive and record students’ orders.

Maintain contact with kitchen staff, nurses, management, serving staff, and patients to ensure diet details are handled properly and students’ concerns are addressed.

Maintain cleanliness and order of facilities according to policies and procedures.

2018 to 2019, Clark Community Care, Caregiver, Charlotte, NC

Provide physical and emotional support and care for residents.

Maintain high standards of care and supervision of daily routine.

Assist in providing a stable and caring environment.

Provide personal care, such as showering, shaving, oral hygiene and dressing, and administering medication.

Monitor health and wellbeing, maintain records, report any changes, and assist with meal preparation.

2012 to 2017, Caregiver, Charlotte, NC

Advise and assist family members with nutritious meal plans.

Utilize commodities from surplus food programs.

Assist in training and disciplining children.

Assign and delegate housekeeping duties and schedules.

Maintain household financial records and payment schedules.

2011 to 2011, Bic Warehouse, Assembly Line Attendant, Charlotte, NC

Responsible for providing assistance in duties related to keeping the line running smoothly.

Lead and direct activities for production focus on equipment and process

Provide production run sheets to packaging machine operators to complete daily production run.

Update production system and/or case total board with completed case counts in order to communicate production goals to next shift.

Education

2007, West Charlotte High School, High School Diploma, Charlotte, NC

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