Customer Service Front Desk

Valerie Marie Carr

Dearborn, MI

-Email me on Indeed: http://www.indeed.com/r/Valerie-Carr/35f20f568d15a44d]

Recruiter Summary:

I'm looking for a future career that lets me show my customer service skills and receptionist experiences.

Skills

Front Desk

Data Entry

Medical Scheduling

Microsoft Word

Guest Services

Laundry

Host/Hostess

Microsoft Excel

Insurance Verification

Typing

Clerical Experience

Medical Terminology

Serving Experience

Merchandising

Office Management

Phone Etiquette

POS

Cashiering

Sales

Computer Operation

Computer Skills

EMR Systems

Cash Handling

Cleaning Experience

Administrative Experience

Retail Sales

Microsoft Outlook

Medical Records

Medical Receptionist

Patient Care

Epic

HIPAA

Customer service

Microsoft Office

Organizational skills

Office experience

Dental Receptionist

Medical Office Experience

Medical Billing

Property Management

Education:

PCDI School – Remote February 2005 to April 2007

Associate's degree in Hotel & Resta rant Management

Experience:

Oakland Physical Therapy and Hand Rehabilitation-Westland, MI Sep 2020 to Jun 2024

Front Desk Receptionist/ Patient service Representative

Answering High Volume calls.

Making Outbound calls to patients.

Schedule and confirm appointments.

Documenting detailed messages in the chart and properly routing them to the appropriate Physician and/or departments if necessary.

Creating referrals to other Specialties.

Maintains constructive lines of communication with physicians, support, and service staff.

Developing relationships and processes to support intake and ongoing coordination of care for patients.

Pt assistant, front desk work, faxing. Filing, answering the phones.

Cashier/Customer Service/Management

Mobil Gas Mart-Detroit, MI Jan 2010 to Jun 2020

Customer service, lotto, gas transactions, cleaning up, management, coffee service.

Jason Apartments-Detroit, MI Apr 1999 to Jun 2009

Leasing Consultant/Assistant Manager

Leasing apartments, customer service, move ins/ outs, court evictions, showing the model apartments

and maintenance reports and tickets.

Redwood Dental Group-Sterling Heights, MI Jan 1999 to Feb 2006

Dental Receptionist/Orthodontist Assistant

Scheduled appointments, checking patients in/out of the clinic, billing, answering multi lines phones, send faxes, charting, EMR and care credit applications.

Walgreens-Livonia, MI Apr 1994 to May 1998

Pharmacy Technician/Cashier

Preparing medications for patients, accepting prescriptions for doctors’ offices, contacting insurance.

companies, resolving payments and medication issues. Cashier for products in the store and pharmacy.

Contact this candidate