Customer Service Guest Services

MELVIN GUANTE

** ******* **, *******, ** ***** · 617-***-****

*************@*****.***

I have over 16 years and counting in customer service experience. I am seeking to join a team that specialize in guest services. I bring tons of experience, fun work environment and most importantly strong work ethics.

EXPERIENCE

06/2019 – CURRENT

oSERVER, Tavern In The Square

oPROVIDE INCREDIBLE GUESS EXPERIENCE

oHELP TRAIN NEWER EMPLOYEES

oASSIST TEAM IN VARIOUS TASK SUCH AS RUNNING FOOD, DRINKS BUSSING TABLES

oPROCESS TRANSACTIONS IN A PROMPT AND EFFICIENT MANNER

06/2014 – CURRENT

SERVER, Crave- Chinatown

oOPEN AND PREPARE RESTAURANT FOR BOTH LUNCH AND DINNER SERVICES

oHELP PREPARE NEWER STAFF IN THE VARIOUS TASK REQUIRED FOR THEIR JOB

oMAINTAIN A CLEAN AND EFFICIENT WORK ENVIRONMENT

oCOMPLETE VARIOUS TASKS THROUGHOUT THE SERVICE SUCH AS RUNNING RUNNING FOOD, MAKING DRINKS, BUSSING TABLES, AND PREPPING FOR THE NEXT SERVICE

oEFFECTIVELY TRANSLATE FOR MESSAGES AND BETWEEN MANAGEMENT AND KITCHEN STAFF TO BRIDGE THE LANGUAGE BARRIER THAT WAS PRESENT IN THE ESTABLISHMENT

EDUCATION

HIGH SCHHOL DIPLOMA, Noonan Business Academy

I participated in various activities throughout high School that was further taught me to be a strong and effective member of a team such as baseball, Jrotc, and various other activities in my tenure in school

SKILLS

Experienced in various aspects of customer service

Bilingual

Hard working

Team Player

Quick learner

ACTIVITIES

In my long career in customer service I’ve learned a lot about myself. I’ve learned patience, strength, and efficiency. I am strong team player; I truly believe that you’re only as strong as your weakest link. I’ve learned to be an effective communicator, I’m going to be the first one in and the last one to quit. I give 125% and when I have nothing left to give I give more.

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