Assistant Manager Customer Service
Resume:
Robin Michaels
Indianapolis, IN *****
*****.***********@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Dollar General-Brownsburg, IN
November 2021 to Present
I do daily freight and freight trucks twice a week. Checking in inventory, front facing inventory, running registers and performing voids, refunds, and price overrides when necessary. Reconcile drawers at closing, nightly deposits and reports. Getting change from bank and keeping track of change bag. I take care of any customer concerns and have 4 employees that I'm in charge of. I do schedule and payroll. Sales Service Specialist
UnitedHealth Group-Indianapolis, IN
March 2019 to November 2021
Answering inbound calls to enroll clients into an insurance plan based on their needs, completing the application and following up with phone calls, or emails for accuracy and completion. CSR - Customer Service Representative
Stericycle-Indianapolis, IN
April 2017 to October 2019
Indianapolis, IN
Duties: Answering incoming calls from clients and patients and providing services to resolve needs and provide customer satisfaction.
Title Clerk
Hubler Chevrolet-Indianapolis, IN
October 2014 to March 2017
Duties: Processing title work for vehicles sold and traded Recruiter
Employment Plus Staffing-Plainfield, IN
May 2013 to May 2014
Recruiting employees, drug testing, background checks, payroll, dismissing, keep track of training, orientation and warehouse procedures
Recruiter
Integrity Staffing-Indianapolis, IN
April 2012 to May 2013
46278
Duties: Recruiting employees for Amazon warehouses Interviewing potential employees
Drug testing
General office duties
Supervision of 8 employees
Training incoming recruiters
Assistant Manager
PAI, Inc-Indianapolis, IN
January 2011 to March 2012
Duties: Inbound calls for employment
Customer concerns and services
Daily cash control and management
Biweekly payroll for 6 employees
Interviewing and hiring of new employees
Training and progress of new employees
Assistant Manager
Bureau of Motor Vehicles-Indianapolis, IN
May 2005 to December 2010
Duties: Daily, weekly, and monthly reports
Accountable for daily productivity
Critical problem solving
Major customer service
Biweekly payroll for 25 employees
Interviewing and hiring of new employees
Training and progress of new employees
Daily cash control and management
Accounts receivable and payable
Assistant Manager
Cash America Pawn Pawn-Indianapolis, IN
May 2001 to April 2005
Duties: Daily, weekly, monthly reports
Cash and Inventory control
Payroll for 10 employees
Sales
Interviewing and hiring of employees
Payday loans, laws, and regulations
Accounts receivable and payable
Control Operator
Marion Co. Sheriffs Dept-Indianapolis, IN
September 1997 to December 2000
Duties: Answering emergency phone calls
Dispatching officers to immediate calls
Keeping caller calm to get details
Keeping track of officers and their whereabouts
Putting officers out on scene
Monitoring radio traffic Officer safety
Data Entry/Claims Processor
Golden Rule Ins-Indianapolis, IN
January 1990 to September 1997
Duties: Entering medical billing information in system Processing basic medical claims for insurance
Answering multi line phones
Answering client questions about coverage
Benefit information
Education
High school or equivalent
Plainfield High School - Plainfield, IN
June 1989
Skills
• Microsoft Office (10+ years)
• Microsoft Word (10+ years)
• Outlook (10+ years)
• Outlook Calendar (10+ years)
• Google Docs (10+ years)
• Financial Services (7 years)
• Customer Service (10+ years)
• Customer Care (10+ years)
• Call Center (10+ years)
• CSR (10+ years)
• Customer Support (10+ years)
• Title processing (8 years)
• Multi-line phone systems (10+ years)
• Office manager experience (8 years)
• Accounts Payable
• Accounts Receivable
• QuickBooks (4 years)
• Human Resources (6 years)
• Communication skills (10+ years)
• Sales (7 years)
• Human Resources Management (6 years)
• Employee Orientation (4 years)
• Performance Management
• Benefits Administration
• Recruiting (4 years)
• Office management
• Payroll
• Human resources
• Customer service
• Cash handling
• Windows
• Interviewing
• Supervising experience
• Financial services
• Microsoft Office
• Leadership
• Time management
• Insurance verification
• Math
• Computer skills
• Banking
• Inside sales
• Cash register
• Google Docs
• Freight
• Medical terminology
• Retail management
• 10 key typing
• Filing
• Salesforce
• Management
• Sales management
• Merchandising
• Assistant manager experience
• Typing
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Medicare
• HIPAA
• Data management
• Negotiation
• Call center
• Phone etiquette
• Medical collection
• Account management
• Proofreading
Certifications and Licenses
Professional In Human Resources
Driver's License
September 2022 to January 2030
Assessments
Recruiting — Proficient
February 2022
Managing the candidate sourcing and selection process Full results: Proficient
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
February 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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