Customer Service Supply Chain
Resume:
ANDREI MARIO NATALE
SANTA BARBARA, CALIFORNIA ***05
805-***-**** ************@*****.***
PROFESSIONAL SUMMARY
Dedicated employee, who helps people in a fast-paced customer service environment. Whether it is aviation or automotive,Successfully updating accounting systems, developing budgets, and performing inventory counts. Establishing and maintaining effective procedures and controls. SKILLS
● Leadership
● Communication skills
● Accounting Investigations
● Redistributing Equipment
● Special Operations
● Logistical Operations
● Checking Inventories
● Property Accountability
● Completing Cyclic Inventory Counts
● Field Operations
● Supporting Combat Readiness
● Strategic Oversight
● Data Integrity
● Evidence Storage
● Maintaining Accountability
● Federal Acquisition Regulation
● Automated Supply Systems
● Stock Inventory
● Supply Chain Applications Systems
● Update Records
WORK HISTORY
TENNESSEE NATIONAL GUARD
Property Book NCO Nashville, Tennessee June 2022 - October 2024
● Update DST Tracker for property turn in
● Assisted with turn in of equipment to CIF
● Assisted with creating turn in packets
● Sensitive item (SII) inventory
● One hundred percent inventory in S4 supply cages for multiple units
● Assisted UMO with staging vehicles in addition to loading and unloading Connex to and from AT in Grayling MI
● Assisted with weapons turn in and Arms room accountability
● Established and maintained effective key control and physical security protocols.
● Performed physical inventory counts and resolved discrepancies.
● Checked authorizations of all requisitions prior to submitting purchase orders.
● Processed excess equipment for disposal and redistribution. PEP BOYS
Service Manager Nashville, Tennessee December 2021 - February 2024
● Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met
● Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers
● Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory
● Setting up and maintaining a service desk and evaluating its efficiency
● Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service
● Monitoring department issues and client complaints to create methods to lessen recurring issues
● Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met
● Monitored inventory levels and placed orders to replenish stock. BLACKHAWK REPAIRER, TENNESSEE ARMY NATIONAL GUARD
15 Tango MOS Nashville, TN May 2021 - Current
● Tango
● Install aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, mechanical flight controls and their components
● Services and lubricates aircraft and subsystems
● Prepare aircraft for inspections and maintenance checks
● Performs scheduled inspections and assists in performing special inspections
● Performs limited maintenance operational checks and assists in diagnosing and troubleshooting aircraft subsystems using special tools and equipment as required
● Uses and performs operator maintenance on tools, special tools and aircraft ground support equipment
● Prepare forms and records related to aircraft maintenance
● Perform air crew member duties.
● Conducted research and gathered information from multiple sources to facilitate projects.
● Volunteered to help with special projects of varying degrees of complexity. ACTION NISSAN
Service Writer Nashville, Tennessee March 2020 - January 2022
● Manage complaints, returns, and resolve customer grievances
● Record customer details and transactions
● Serve as a customer relationship manager
● Serve as a link between customers and different departments
● Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
● Maintained accurate and current customer account data with manual forms processing and digital information updates.
● Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
● Responded to customer calls and emails to answer questions about products and services.
● Consulted with customers to assess service requirements and produce accurate orders.
● Worked effectively with repair staff and parts providers, staying current on availability and service processes.
● Responding proactively and positively to rapid change.
● Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
NTB
Service Manager Nashville, Tennessee July 2019 - March 2020
● Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met
● Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers
● Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory
● Setting up and maintaining a service desk and evaluating its efficiency
● Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service
● Monitoring department issues and client complaints to create methods to lessen recurring issues
● Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met
● Maintained professional demeanor by staying calm when addressing unhappy or angry customers. EUROFIX
Service Manager Nashville, Tennessee February 2019 - July 2019
● Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met
● Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers
● Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory
● Setting up and maintaining a service desk and evaluating its efficiency
● Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service
● Monitoring department issues and client complaints to create methods to lessen recurring issues
● Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met
● Monitored inventory levels and placed orders to replenish stock.
● Analyzed service reports to identify areas of improvement.
● Maintained records of service transactions and customer feedback for future reference.
● Coordinated with other departments to maintain streamlined and productive workflow.
● Developed customer loyalty programs to increase customer satisfaction.
● Maintained professional demeanor by staying calm when addressing unhappy or angry customers. COTTAGE
Security Officer Santa Barbara, California May 2018 - February 2019
● Assisted in protecting the hospital's property and assets from vandalism and theft
● Familiar with Hospital policies and procedures, working closely with Staff in HIPPA accordance
● Worked closely with psychiatric patients who are in Hospital care, or on a medical hold.
● Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
● Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
● Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
● Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
● Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
● Acted quickly during emergency situations to reduce opportunity for damage and injury.
● Reported suspicious activities and persons to law enforcement.
● Conducted regular patrols of key areas to spot and control security concerns.
● Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
● Checked and verified photo identification prior to granting facility access.
● Regulated vehicle and pedestrian traffic onto building grounds.
● Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building.
● Screened individuals and prevented passage of prohibited articles into restricted areas.
● Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident reports to successfully manage complaints. TIRE PROS
Service Writer and Sales Manager Santa Barbara, California January 2018 - April 2018
● Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met
● Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory
● Managed revenue models, process flows, operations support and customer engagement strategies.
● Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
● Delivered recommendations to long-term accounts to promote brand awareness to key audience.
● Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
● Directed sales support staff in administrative tasks to help sales reps close deals.
● Implemented systems and procedures to increase sales.
● Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
● Communicated product quality and market comparisons by creating sales presentations.
● Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth. DR. DANSON INTERNAL MEDICINE
Billing Coordinator Santa Barbara, California July 2017 - February 2018
● Searching each financial statement for any payment inconsistencies or errors
● Collaborating with patients or customers, third party institutions and other team members to resolve billing inconsistencies and errors
● Creating invoices and billing materials to be sent directly to a customer or patient
● Inputting payment history, upcoming payment information or other financial data into an individual account
● Finding financial solutions for patients or customers who may need payment assistance
● Informing patients or customers of any missed or upcoming payment deadlines
● Calculating and tracking various company financial statements
● Translating medical code if working in a medical setting
● Identified, researched, and resolved billing variances to maintain system accuracy and currency.
● Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
● Updated documentation, reports and spreadsheets with financial information.
● Entered details into accounts and tracked payments.
● Organized accounts for financial audits and supported audit processes. SANTA BARBARA TIRE AND SERVICE
Front End Service Advisor Santa Barbara, California March 2017 - January 2018
● Educate clients about the company's products, services and offers
● Schedule appointments, take orders, monitor service progress, calculate charges and process payments
● Review customer accounts and report changes to internal staff
● Manage complaints, returns and resolve customer grievances
● Record customer details and transactions
● Serve as a customer relationship manager
● Answered questions about store policies and addressed customer concerns.
● Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
● Worked flexible schedule and extra shifts to meet business needs.
● Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
● Stocked, tagged and displayed merchandise as required.
● Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
● Developed and updated databases to handle customer data. SANTA BARBARA AUTO GROUP
Vehicle Loan Specialist Santa Barbara, California August 2016 - March 2017
● Processing paperwork such as collecting signatures and scanning IDs to ensure compliance with local laws
● Communicating with customers to answer questions and address concerns about their reservations or rental vehicles
● Explaining insurance coverage, including deductible requirements and optional coverage available for an additional fee
● Helping customers choose a vehicle that meets their needs, based on factors such as price, mileage allowance, and number of seatbelts
● Providing customers with directions to their destinations using maps or other tools such as GPS devices SPARK CREATIVE EVENTS
Event Coordinator Santa Barbara, California July 2014 - August 2016
● Plan event with attention to financial and time constraints
● Book venues and schedule speakers
● Negotiate with vendors to achieve the most favorable terms
● Hire personnel
● Manage all event operations (preparing venue, invitations etc.)
● Evaluate event's success and submit reports
● Coordinated schedules and timelines for events.
● Performed event coordination for larger parties and gatherings.
● Managed administrative logistics of events planning, event booking, and event promotions.
● Managed event logistics and operations.
● Arranged availability of audio-visual equipment, transportation and displays for various types of events.
● Created and maintained event expenditures, budgets and timelines in job-related software.
● Evaluated and selected service providers and vendors according to customer requirements.
● Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
● Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
THE HOME DEPOT
Merchandiser Santa Barbara, California January 2014 - March 2015
● Locate customers in the aisles and on the racetrack; greet customers in a friendly manner and with a smile, ensuring to make eye contact with them
● Established strong vendor relationships to maintain and support business.
● Monitored inventory levels and kept adequate stock in product displays on sales floor.
● Removed damaged, out-of-code, not-in-set and discontinued items from displays.
● Updated pricing and signage to complete product displays and educate customers.
● Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
● Conducted regular store audits to verify compliance with company policies.
● Implemented sales strategies to generate leads and maximize profit margins.
● Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
● Managed timely and effective replacement of damaged or missing products.
● Completed inventory accounts to keep records current and promote accurate ordering.
● Recorded daily activities for inventory control.
● Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
● Marked stock with identification tags and labels to outline information such as storage locations.
● Picked and packed order items.
● Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
● Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages. CITY OF SANTA BARBARA
Lot Supervisor Santa Barbara, California October 2013 - July 2014
● Issue tickets to individuals entering the parking facility and collecting parking fees from those leaving the facility
● Observe security monitors to ensure no criminal activity occurs and report any activity to the proper authorities as needed
● Maintain a clean environment by sweeping up parking areas and picking up any refuse left in the facility
● Balance cash records at end of shift and manage parking records during shift
● Monitored and secured lot, reporting suspicious activity to management for quick resolution.
● Operated electronic gate systems to facilitate efficient entry and exit. CASE DETECTIVE AGENCY
Security Officer Santa Barbara, California October 2012 - April 2013
● Monitored access systems
● Wrote investigative procedure for training purposes
● Incident report writing
● Customer service interface
● Conducted briefings, coordinated training and special assignments with officers
● Responsible for scheduling security personnel to cover all shifts at various facilities
● Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
● Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
● Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
ALLIEDBARTON SECURITY SERVICES
Security Supervisor Santa Barbara, California October 2011 - October 2012
● Responsible for patrol, access systems, investigative procedures, and incident reporting
● Operated switchboards and performed office admin duties
● Assisted manager with scheduling decisions
● Screened vendors and contractors before granting access to restricted areas within mall.
● Recorded incident reports with detailed accounts of occurrences.
● Analyzed and investigated incidents alongside functional management and security supervisors.
● Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
● Oversaw team of security officers and managed scheduling and performance evaluations.
● Coordinated with security personnel or other departments to establish safety of visitors and staff.
● Prepared and submitted reports to keep management informed of security activities and developments.
● Monitored alarm systems and CCTV footage to enable prompt attention and response.
● Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
MACERICH
Security Supervisor Santa Barbara, California December 2010 - October 2011
● Develop and implement security policies, protocols and procedures
● Control budgets for security operations and monitor expenses
● Recruit, train and supervise security officers and guards
● Attend meetings with other managers to determine operational needs
● Plan and coordinate security operations for specific events
● Coordinate staff when responding to emergencies and alarms
● Review reports on incidents and breaches
● Investigate and resolve issues
● Create reports for management on security status EDUCATION
MOS AWARDED 15 Tango
United States Army Aviation
Fort Eustis, VA, October 2021
● Honoree of Fort Eustis Black Hawk Repairer
● Awarded United States Army Good Conduct Medal
● Honor Roll Fort Eustis Virginia 2021
● 3.9 GPA
● Combat Lifesaver Certified
● Relevant Coursework: United States Army Special Operations 160th Dunker Certified
● CPR and First Aid / AED Certified
● Field Sanitation Team Certified
● RL progressed United States Army Black Hawk Crew Chief
● Secret Security Clearance
● Unmanned Aerial Systems Operator
● powers of arrest tactics
● conducted electrical weapons
● chemical agents
● armed security license
● licensed security officer
● exposed firearm license
● essential protection/executive protection
Automotive Mechanics
Santa Barbara City College
Santa Barbara, May 2018
ASSOCIATE OF ARTS Administration of Justice Studies, Law Enforcement Santa Barbara City College
Santa Barbara, CA, August 2014
HIGH SCHOOL DIPLOMA
Santa Barbara Senior High School
Santa Barbara, CA, June 2008
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