Customer Service General Manager

SUMMARY OF SKILLS

Dedicated, and proven professional with outstanding interpersonal and organizational skills. Trained to lead, organize, and educate cohesive, high-performing teams with proven results. Calm and focused under pressure, with a keen ability to evaluate, plan, and execute large-scale, time-sensitive projects involving significant numbers of personnel.

Outstanding technical competencies including Microsoft Office Suite: Word, Excel, & PowerPoint. Adept to quickly learn and apply new training and technologies.

Training & Leading Teams Process Improvement PC Proficient

Excellent Communicator Relationship Building Skills Integrity/Honesty

Strong Presentation Skills Flexible/Multi-Faceted Time Management Skills

Works Independently or in Teams Stellar Problem Solver Strong Project Manager

PROFESSIONAL EEXPERIENCE

Jasons Deli, San Antonio

OCTOBER 2023-present

Manager

oResponsible for leading shift operations and enhancing customer service

oIn charge of food safety

oOrders

oTraining and development

oRunning staff of 50-75 employees

Pizza Hut, San Antonio,

May 1 2023- October 2023

General Manager

Responsible for sales operations and entire day to day operations

Attended to day to day store operations of multi million dollar store

Responsible for P&L statements and results

Leading a team of 25 -3 employees

Scheduling

Ordering

Training and development

Dunkin Donuts, San Antonio, TX

June 6 2022- May 1 2023

General Manager

Responsible for sales operations and entire day to day operations

Attended to day to day store operations of multi million dollar store

Responsible for P&L statements and results

Leading a team of 25 -30 employees

Scheduling

Ordering

Training and development

Cintas, San Antonio, TX July 2018-June 6 2022

Sales and Service Representative

Utilized 20+ years of customer service relations experience to provide stellar sales experience to a cache of customers. Provided route delivery to include flawless handling of customer payments.

●Attended to the needs of 160+ customers provided elite level support

●Generated $2.46 M in sales revenue,

●Maintained 100% inventory control of all company assets

Coca Cola Refreshments, San Antonio, TX May 2015 –July 2018

Merchandiser

Partnered with large outlets like Wal-Mart and HEB to sustain product levels..

●Ordered, managed, and delivered $55,000 in weekly product for Walmart-maintained peak levels

●Monitored product levels to alleviate product shortfalls for 2.6 Million HEB costomers

HEB, San Antonio, TX June 1998- March 2015

Assistant Store Manger

Supervised a team of 20 food service professionals; executed flawless adherence to federal and state food safety standards.

●Responsible for the overall operation of the Deli department.

●Managed and oversaw the hiring, training and development of assigned personnel

●Utilized payroll systems to prepare and process payment for internal and external customers

●Generated $3M in revenue for HEB while fostering lasting relationships with general public

Contact this candidate