Customer Service Digital Marketing

Juanita Cerrillos

**************@*****.*** 323-***-****

*** * ***** ** *** Bernardino, CA 92410

Career Overview

Hardworking, detail oriented and dedicated individual with great customer service skills looking for a challenging position at a growth-oriented organization, which will allow me to both further utilize my skills and acquire new abilities.

Core Strengths

● Proficient in Microsoft Office

● Excellent Customer Service

● Languages: Spanish, English

● Proficient in the following softwares:

AutoCAD, Artlantis,

Rhino, After Effects, Vector- works

Professional Experience

● Design: Photoshop, Illustrator

● Energetic Work Attitude

● Asset Property Management

● Hardware: Silk Screening, Wood-Shop

● Hosting, sales, moderating, content creation,

digital marketing

TikTok e-commerce

Social Commerce Various Locations September 2022 - Current Roles as a TikTok e-commerce has been live hosting, sales knowledge, moderating account/moderator, content creation, digital marketing

● Live hosting involves selling products directly to customers on live and being engaging to buyers.

● Moderating TikTok accounts is understanding sales and what products are the most popular to drive in more traffic and flow to the Gross Merchandise Value

● Content creating takes a lot of creativity to be involved, in making capturing clips that make viewers get captivated and interested in products that are shown and pushes them to buy from links posted below every video.

Junior Account Manager

Unit 7 Consulting Orange County, CA July 2022 - September 2022 As a Retail Sales associate, I interact with a vast diversity of clients, to introduce in store promotions while educating customers on new technology, services, and product features.

● Provide great customer service, greeted all customers promptly and professionally, answered questions customers had concerning their request, provided routine and non-routine information. ● Create, organize, and maintain paper and electronic files. Prepare documents for signature, manage senior staff calendars.

● Ability to work independently, follow detailed instructions, multitask with a variety of assignments.

● Order, organize and distribute supplies, enter and respond to service requests in the order they were received.

Caterer

Instawork San Francisco, CA September 2018 - September 2022 Positions included server, busser, food runner, prep cook, line cook, event setup and take down

● Ensure the timely delivery of food and beverages by checking on tables periodically throughout the service time.

● Setting up all tables and food service areas with chairs, linens and dishes.

● Cleaning up and tearing down the dining area by removing all tableware, linens, garbage and furniture.

● Created menus according to the client's preference and dietary needs.

● Provide great customer service, greeted all customers promptly and professionally, answered questions customers had concerning their request.

Server

Delaware North Forum- Inglewood Sportservice Inglewood, California February 2020 - April 2022

Serve attending club members in an exclusive environment, positions include event setup and take down, busser, event server, and food runner

● Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.

● Help patrons select food and beverages by presenting a menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions.

● Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests.

● Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.

● Obtain revenues by totaling charges; issuing bills; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons. Cleaner

ABM Industry Groups LLC Carson, California October 2019 - January 2020 Provided detailing and cleanliness of suites and entire stadium arena as, providing for the customers needs ● Created a checklist for daily stocking of housekeeping carts that improved inventory management and prevented unnecessary trips to the stockroom during cleaning rounds.

● Accommodated client preferences regarding housekeeping methods, seamlessly shifting from the use of chemical cleaners and nontoxic or “green” cleaning aids.

● Comprehensive knowledge of safety and hygiene practices and regulations.

● History of being able to work independently towards task completion and achievement of quality standards,

● Proven commitment to providing a high standard of care and concern to senior residents.

● In-depth knowledge of cleaning methods and operation of housekeeping equipment. Police Cadet Academy

University of California, Davis Davis, California January 2019 - May 2019 In the Police Cadet Academy I learned criminal justice procedures, training in paperwork, diversity training, and physical training

● Patrol assigned area and respond to 911 calls for service, issue citations and make arrests when needed.

● Responded to Domestic Disputes between students and provided immediate mediation and made necessary arrest if prompted.

● Operated numerous computer programs designated to support the functions of the police department. EDUCATION

Bachelor of Arts

University of California, Davis Davis June, 2019 Major in Design

Minor in Chicano Studies

Minor in Sociology

PROJECTS

Inti Wyra Chair (Solar Panel Chair)

The goal for this project was to create a new eco-friendly invention. Created a lounge beach chair that had a solar panel attached to it in order to operate lights. Skills required: 3D print using Rhino, Illustrator, CAD, CNC cutter in wood-shop.

Everson Hall Renovation

A proposal plan for a renovation of a campus building, Everson Hall. Skills required: measurements, created blueprints by hand, Vector-Works, and Artlantis.

e-convo

Developed an app called e-convo that was created when the Napa fires were happening. To create a platform to facilitate dangerous situations. The app contains three different color messages, alerts you of any concerns, and does not need any Wi-Fi signal to be used. As red messages would be concerning, the yellow messages informative, and the green messages neutral information. Skills required: Photoshop, Illustrator, voice recording, and After Effects.

References Available upon Request

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